Shipping Supervisor: Lead Ops, Quality & Growth

KONG Company; North Canton (OH); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k with employer matching

Paid Holidays

Short/Long-term disability

Life Insurance

Leave accrual

Tuition reimbursement

Job summary

KONG Company is seeking a Shipping Team Lead at its North Canton, OH distribution center. You will lead daily shipping operations, supervise labor, and drive safety, quality, and on-time performance, partnering with other supervisors to maintain continuous workflow.

You will onboard new hires, coach staff, manage timecards, and analyze metrics to improve productivity. The role requires 3+ years in warehousing or distribution and strong MS Office skills, with a focus on reliability and teamwork.

Qualifications

• High school diploma or GED.
• 3+ years of warehouse, logistics, manufacturing, or distribution experience, including 2+ years in a leadership or supervisory role.
• Demonstrated ability to lead hourly teams, coach performance, manage labor, solve problems, and deliver results in a fast-paced environment.
• Strong communication, organization, judgment, data-analysis, and problem-solving skills; proficiency with Microsoft Excel, Outlook, and Word.

Responsibilities

• Lead, motivate, and hold team members accountable for safety, quality, productivity, attendance, and conduct.
• Direct daily shipping operations; assign labor, manage staffing, control overtime, and adjust resources to meet workload and deadlines.
• Partner with the other department supervisors on labor planning, shift handoffs, priorities, quality standards, and operational continuity.
• Own all new-hire onboarding and training; maintain records and confirm safety, equipment, and process readiness.
• Continuously coach all team members and maintain cross-training and skill-development plans to improve flexibility and bench strength.
• Manage and approve timecards and PTO requests while maintaining appropriate operational coverage.
• Track safety, quality, productivity, labor, and accuracy metrics; prepare various daily, weekly, and monthly reports.
• Verify trainee-completed orders for accuracy and complete daily random quality and accuracy inspections.
• Oversee shipping documentation, Bills of Lading, customer requirements, and domestic and international outbound shipments.
• Investigate quality, inventory, safety, and process issues; complete root-cause analysis, corrective action, and continuous improvement initiatives.
• Partner with the Warehouse Manager and Human Resources on recruiting, performance management, employee relations, and retention.

Skills

Leadership

Coaching

Team management

Communication

Problem-solving

Education

Bachelor's degree in business/logistics

Tools

Microsoft Excel

Outlook

Word

Job description

KONG Company is seeking a Shipping Team Lead at its North Canton, OH distribution center. You will lead daily shipping operations, supervise labor, and drive safety, quality, and on-time performance, partnering with other supervisors to maintain continuous workflow.

You will onboard new hires, coach staff, manage timecards, and analyze metrics to improve productivity. The role requires 3+ years in warehousing or distribution and strong MS Office skills, with a focus on reliability and teamwork.