Shipping Supervisor

Valence; West Springfield (MA); On-site; USD 41,328 - 44,083; Full time

Benefits offered by this job

Medical, Dental, Vision

Long term Disability

Employee Assistance Program

401(K)-3% Match

Holiday Pay

Job summary

Valence in West Springfield, MA is seeking an experienced Shipping Supervisor to oversee daily shipping and receiving, ensure compliance with contracts, and maintain product traceability.

The role requires 5+ years in shipping/logistics, 2+ years supervisory experience, and a preference for aerospace manufacturing or metal finishing. Proficiency with ERP/MRP and major carriers, plus strong organizational and communication skills, is essential.

Qualifications

• 5+ years shipping/logistics experience in a manufacturing environment.
• 2+ years of supervisory experience preferred.
• Aerospace manufacturing or metal finishing experience strongly preferred.

Responsibilities

• Supervise daily shipping and receiving operations.
• Ensure all customer shipments meet contractual, specification, and PO requirements.
• Verify shipping documentation including C of C, packing slips, and certifications.
• Maintain product traceability throughout the shipping process.
• Coordinate shipment priorities with Production, Planning, Quality, and Customer Service.
• Schedule domestic and international shipments with approved carriers.
• Ensure proper packaging methods to prevent damage.
• Monitor shipping schedules to meet delivery commitments.
• Investigate and resolve shipping discrepancies or customer complaints.
• Train and develop shipping personnel on procedures, safety, and quality.
• Maintain a safe, 5S-compliant shipping area and support continuous improvement.

Skills

Aerospace documentation

AS9100/Nadcap knowledge

ERP/MRP systems

Microsoft Office

Organizational skills

Communication skills

Prioritization in fast-paced env

Tools

Carrier/shipping logistics tools

Job description

Essential Functions Statement(s)

• Supervise daily shipping and receiving operations.
• Ensure all customer shipments meet contractual, specification, and purchase order requirements.
• Verify shipping documentation including:
  • Certificates of Conformance (C of C)
  • Packing slips
  • Material certifications
  • Export documentation (when applicable)
  • Customer‑specific documentation packages
• Ensure product traceability is maintained throughout the shipping process.
• Coordinate shipment priorities with Production, Planning, Quality, and Customer Service.
• Schedule domestic and international shipments using approved carriers.
• Ensure proper packaging methods are used to prevent handling or corrosion damage.
• Verify parts are properly identified, labeled, and packaged per customer requirements.
• Monitor shipping schedules to meet customer delivery commitments.
• Investigate and resolve shipping discrepancies or customer complaints.
• Maintain inventory of shipping supplies and packaging materials.
• Train and develop shipping personnel on procedures, safety, and quality requirements.
• Maintain a clean, organized, and safe shipping area using 5S principles.
• Support continuous improvement initiatives focused on delivery performance and process efficiency.
• Participate in internal, customer, and Nadcap audits.
• Ensure compliance with all company safety policies and hazardous material shipping regulations.

Leadership Responsibilities

• Supervise and schedule shipping personnel.
• Conduct employee training and performance evaluations.
• Monitor productivity and workflow.
• Promote teamwork and accountability.
• Drive continuous improvement activities within the department.

Education & Experience

• 5+ years of shipping/logistics experience in a manufacturing environment.
• 2+ years of supervisory experience preferred.
• Aerospace manufacturing or metal finishing experience is strongly preferred.

Knowledge, Skills & Abilities

• Knowledge of aerospace documentation requirements.
• Understanding of AS9100 and Nadcap requirements.
• Familiarity with plating and metal finishing operations.
• Experience with ERP/MRP systems.
• Strong organizational and communication skills.
• Ability to prioritize multiple projects in a fast‑paced environment.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Knowledge of domestic and international shipping procedures.
• Experience with UPS, FedEx, DHL, and freight carriers.

Key Performance Indicators (KPIs)

• On‑time shipment performance
• Shipping accuracy
• Customer delivery performance
• Documentation accuracy
• Inventory accuracy
• Packaging quality
• Zero escapes due to shipping errors
• Safety performance
• Department productivity

Physical Demands

Stand – O

Walk – O

Sit – C

Manually Manipulate – O

Reach Outward – F

Reach Above Shoulder – O

Climb – N

Crawl – N

Squat or Kneel – N

Bend – O

Grasp – O

Speak – C

Lift/Carry: 10 lbs or less – O, 11‑20 lbs – O, 21‑50 lbs – N, 51‑100 lbs – N, Over 100 lbs – N

Push/Pull: 12 lbs or less – O, 13‑25 lbs – O, 26‑40 lbs – N, 41‑100 lbs – N

Other Physical Requirements

• Vision (Near, Distance)
• Sense of Sound – Able to hear average conversations
• Sense of Touch
• Finger Dexterity

Company Benefits

Medical, Dental, Vision, Long term Disability, Employee Assistance Program, 401(K)-3% Match, Holiday Pay

Compensation Range

$30.00 to $32.00 Per hour