Shipping/Receiving Associate - 2nd Shift

Exela Enterprise Solutions; Windsor (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Client Services Associate, um exzellenten technischen Support zu bieten. In dieser Rolle sind Sie der Schlüssel zwischen dem Unternehmen und den Kunden, indem Sie Anfragen bearbeiten und technische Probleme lösen. Ihr Beitrag ist entscheidend für die Aufrechterhaltung der Kundenzufriedenheit. Wenn Sie eine Leidenschaft für Kundenservice haben und über technische Fähigkeiten verfügen, könnte dies die perfekte Gelegenheit für Sie sein. Arbeiten Sie in einem dynamischen Umfeld, das Ihre Fähigkeiten schätzt und fördert.

Benefits

Umfassende Gesundheits- und Wellnesspläne

401(k) Altersvorsorge

Bezahlte Freizeit

Kommutierungsleistungen

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice oder technischen Support.
• Starke technische Fähigkeiten und Kenntnisse in der Fehlerbehebung.

Responsibilities

• Daten eingeben und automatisierte Systeme aktualisieren.
• Dokumente batchen und organisieren für die Dateneingabe.

Skills

Kundenservice

Technischer Support

Datenverarbeitung

Problemlösungsfähigkeiten

Analytisches Denken

Verbal- und schriftliche Kommunikation

Education

High School Diplom oder gleichwertig

Tools

Drucker

Kopierer

Faxgeräte

Computer

Job description

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions that enhance quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves over 4,000 customers across 50 countries, including more than 60% of the Fortune 100. Our foundational technologies include information management, workflow automation, and integrated communications. Our software and services cover multi-industry solutions in finance & accounting, human capital management, legal management, and industry-specific solutions for banking, healthcare, insurance, and public sectors. We deploy these via cloud-enabled platforms built on a configurable stack of automation modules, supported by a team of over 17,500 employees in 23 countries, acting as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental, and vision coverage for eligible employees and their families; paid time off; commuter benefits; and supplemental income protection such as short-term insurance. Additionally, we provide a 401(k) retirement savings plan, along with financial wellness resources and retirement planning services.

Military Hiring:

Exela welcomes applicants from all backgrounds, including transitioning military members, veterans, reservists, National Guard members, military spouses, and their families. We consider candidates regardless of military rank or specialty.

As a Client Services Associate (CSA) in the Technical Support department within Customer Service, you will serve as a key liaison between our company and our clients, providing exceptional support. Your main duties include addressing client inquiries, troubleshooting technical issues, and ensuring timely resolution of support requests. Your role is vital in maintaining client satisfaction and fostering positive relationships through high-quality service.

Job Description

About the Role: As a Customer Service Representative, your primary task is to perform data entry to update automated records and ensure accuracy. You will batch documents, input data from source documents, and verify entries efficiently.

Essential Job Responsibilities:

• Batch and organize documents for data entry.
• Enter data accurately into automated systems.
• Prioritize tasks based on schedules and client expectations.
• Verify data for accuracy and correct errors.
• Make necessary corrections based on verification results.
• Troubleshoot data issues and escalate when needed.
• Operate peripheral devices involved in data entry.
• Assist in developing procedures and formats for data processing.
• Maintain safety standards and report hazards.
• Follow security and privacy policies to protect information.
• Perform additional duties as assigned, demonstrating flexibility.
• Work in various environments, including office, production, and warehouse settings, with occasional exposure to environmental factors.
• Engage in repetitive motions, including twisting, bending, climbing, and lifting up to 25 lbs.

Qualifications:

• High school diploma or equivalent.
• At least 2 years of experience in customer service or technical support, preferably in tech-related fields.
• Experience with maintaining and troubleshooting printers, copiers, and fax equipment.
• Strong technical skills and proficiency with computers and troubleshooting methodologies.
• Ability to work long hours at a computer.
• Experience in data entry is a plus.
• Excellent verbal and written communication skills.
• Ability to prioritize, manage multiple tasks, and work under pressure.
• Problem-solving skills and analytical thinking.
• Customer-focused attitude and relationship-building skills.
• Willingness to work flexible hours, including evenings and weekends.
• Professional interaction with end users and a sense of urgency.
• Ability to work independently and in teams.
• Capability to perform multiple functions and meet attendance policies.
• Physical ability to stand, walk, grasp, reach, sit, talk, hear, and lift up to 50 lbs.
• Long periods of standing, walking, and focus required.

Starting pay is $17/hr, with potential bonuses and a comprehensive benefits package, depending on experience and position.