Shipping Office Lead- 2nd Shift, Mon� Fri 4PM-12:30AM

RJW Logistics Group; Lockport (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Shipping Office Lead for the 2nd shift to enhance their warehousing operations. This role is pivotal in overseeing shipping processes, ensuring the accuracy of shipments, and leading a dedicated team to meet customer needs. The ideal candidate will possess strong organizational and leadership skills, with a commitment to maintaining high standards of service and efficiency. Join a dynamic team where your contributions will directly impact operational success and customer satisfaction. If you're looking for a direct hire opportunity with benefits and job security, this is the perfect fit for you!

Qualifications

• 2 years of clerical experience in logistics or shipping is preferred.
• Ability to type at least 40 wpm and learn application software.

Responsibilities

• Oversee check-in of drivers and prepare shipping documentation.
• Coordinate with customer service teams and maintain inventory records.
• Lead warehouse team to ensure customer satisfaction and efficient operations.

Skills

Organizational skills

Scheduling skills

Leadership skills

Multi-tasking

Basic office clerical skills

Communication skills

Customer service skills

Education

High School Diploma or GED

Tools

Word processing software

Spreadsheet software

Job description

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Shipping Office Lead- 2nd Shift, Mon– Fri 4PM-12:30AM

Looking for a great opportunity to advance your warehousing career?

Do you have experience with Shipping?

Do you want a Direct hire opportunity with benefits and job security? Then you need to apply below! RJW is the right place for you!

Job Purpose: Position will report to the Warehouse Supervisor. Works effectively and efficiently in a warehouse environment to verify all materials received and schedule shipping and freight operations, including developing a working knowledge of warehouse organization and creating proper and detailed shipping documentation. Works with the warehouse team to lead and ensure customer satisfaction, accept and schedule customer orders to ensure customer satisfaction. This position will provide shipping support as required by personnel working in the Warehouse Department.

Essential Duties and Responsibilities:

• Oversee the check in of all drivers.
• Prepares bills of lading; checks items to be shipped against work orders to ascertain that quantities, destination, and routing are correct.
• Receives and unloads incoming materials and compares information on packing slip with purchase order to verify accuracy of shipment; may process return shipments from customers.
• Sorts, counts, packages, labels, insures, unpacks, and/or logs inventory which is shipped or received.
• Print all pertinent paperwork for shipping.
• Ensure that shipping clerk(s) coordinate with the dock and the drivers what door they will be loading product in.
• Coordinate with certain carriers that have drop trailers informing them of trailer number, seal number, and paperwork procedure.
• Ensure all paperwork is properly signed by pick-up driver.
• Close loads in the system.
• Trace lost shipments and/or customer claims of lost shipments; initiate proof of delivery documents.
• Coordinate with Customer Service Teams regarding special paperwork for certain orders such as international, customers that prefer special BOL’s etc. Enter customer orders and scan/index documents as required.
• Clearly understand goals, policies, and procedures of RJW.
• Communicate customer problems, leads, and inquiries to the appropriate personnel.
• Maintain confidentiality of company information.
• Recommend improvements and implement approved improvements.
• Update reports as required by operations manager and COO.
• Other tasks as assigned by manager.

Additional Responsibilities:

• Positive telephone personality.
• Capable of being trained to be ‘Phone Assertive’.
• Organizational and scheduling skills.
• Ability to lead and train staff.
• Ability to multi-task.
• Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Qualifications:

• Basic office clerical skills.
• Must be able to type at least 40 wpm.
• 2 years of clerical experience.
• Basic transportation, logistics, and shipping experience.

Education and/or Experience Required:

• High School Diploma or general education diploma (GED) is preferred.