SHIPPING CREDITS AND RETURNS SPECIALIST

City Electric Supply; Dallas (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

City Electric Supply is seeking a SHIPPING CREDITS AND RETURNS SPECIALIST in Dallas. You will coordinate shipments, process customer returns, and ensure exceptional service in a fast-paced environment. This entry-level position offers opportunities for growth within a family-owned electrical wholesaler dedicated to outstanding customer service.

Qualifications

• Strong background in planning and scheduling shipments.
• Experienced in handling customer credits and returns.
• Ability to work full-time or overtime as necessary.

Responsibilities

• Coordinate shipments and create shipping labels.
• Process and issue credits and returns accurately.
• Maintain positive relationships with customers.

Skills

Customer service

Attention to detail

Planning

Scheduling

Team collaboration

Job description

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Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service.

About City Electric Supply

CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches worldwide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values.

Summary

We are looking for an individual with a strong background in planning and scheduling shipments, as well as processing claims for LTL carriers and FedEx/UPS. The ideal candidate will also be experienced in handling customer credits, returns, and refunds with accuracy and empathy. A Customer First Always mindset is essential to thrive in this role and align with our service-focused culture. This position supports the CES Online division and is based at our headquarters office located in downtown Dallas, TX.

Essential Job Functions

• Coordinate shipments based on warehouse needs, including large LTL (Less Than Truckload) orders.
• Create shipping labels and coordinate logistics for product returns from branches and customers.
• Ensure accuracy of shipping documentation and maintain detailed records of shipping and returns activities.
• Generate outbound bill of ladings and calculate freight costs as needed.
• Schedule delivery and pickup appointments with carriers for Distribution Centers.
• Communicate expedite requests and scheduling changes to relevant teams and departments.
• Track and follow up on claims for lost, damaged, or delayed shipments to recover shipping value and product costs.
• Provide shipping quotes to customers via phone and email ticketing system in a timely and professional manner.
• Research and investigate customer issues using internal systems and available resources—approach each case with attention to detail and a "Sherlock Holmes" mindset, understanding that not all scenarios are black and white.
• Process and issue credits and returns accurately, ensuring proper approvals and adherence to internal guidelines.
• Deliver empathetic customer care throughout the returns and credit process, balancing policy enforcement with client satisfaction.
• Prioritize and complete tasks with a strong sense of urgency to meet deadlines.
• Maintain positive working relationships with customers, coworkers, and supervisors to ensure a high level of service and collaboration.
• Adapt to shifting priorities and collaborate with cross-functional teams to support continuous improvement in shipping and returns processes.
• Ability to multi-task and to work effectively in a collaborative team environment.
• Ability to work full-time or overtime, if necessary.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Wholesale

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