Shipping Coordinator

G3 Industries | Sussex; Sussex (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

G3 Industries | Sussex is seeking a Shipping & Receiving Coordinator to manage inbound and outbound shipments in a fast-paced machine shop. You will serve as the communication link between the shop floor, CSR, and customers to ensure accurate, timely order fulfillment.

The role requires strong organizational skills, attention to detail, and proactive coordination of order status and logistics updates. You will handle packing, documentation, and coordination with carriers, while supporting

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in shipping/receiving, logistics, or manufacturing preferred.
• Experience in a machine shop or metal fabrication environment is a strong plus.
• Familiarity with ERP/MRP systems and shipping software preferred.
• Forklift certification (or willingness to obtain).

Responsibilities

• Prepare, package, and ship finished goods according to customer specs and standards.
• Receive materials, inspect for accuracy and damage, coordinate with purchasing/production.
• Maintain records of shipments, receiving logs, and inventory movements.
• Operate forklifts and pallet jacks safely (where applicable).
• Coordinate with carriers for pickups and resolve shipping issues.
• Prioritize shipment schedules based on production timelines and customer requirements.
• Provide real-time order status updates to CSR and customers.

Skills

Organizational skills

Communication

Detail orientation

Problem-solving

Teamwork

Education

High school diploma or equivalent

Tools

ERP/MRP systems

Shipping software

Forklift

Job description

Job Title: Shipping & Receiving Coordinator (Customer Communication Focus)Position SummaryThe Shipping & Receiving Coordinator is responsible for managing all inbound and outbound shipments within a fast-paced machine shop environment. This role also serves as a key communication link between the shop floor, customer service representative (CSR), and customers to ensure accurate, timely, and transparent order fulfillment. The ideal candidate is highly organized, detail-oriented, and proactive in coordinating order status and logistics updates.Key ResponsibilitiesShipping & Receiving OperationsPrepare, package, and ship finished goods according to customer specifications and company standardsReceive incoming materials, inspect for accuracy and damage, and coordinate with purchasing/production teamsMaintain accurate records of shipments, receiving logs, and inventory movementsOperate forklifts, pallet jacks, and other material handling equipment safely (if applicable)Coordinate with carriers to schedule pickups and resolve shipping issuesCoordination & SchedulingPrioritize shipment schedules based on production timelines and customer requirementsWork closely with production supervisors to ensure orders are completed and ready for shipmentTrack order progress and proactively identify delays or issuesAssist in coordinating expedited orders and special delivery requirementsCustomer Service CollaborationPartner directly with the Customer Service Representative (CSR) to ensure accurate order communicationProvide real-time updates on order status, shipping schedules, and delaysHelp clarify customer requirements such as packaging, labeling, and delivery expectationsSupport resolution of customer concerns related to shipping, shortages, or delivery discrepanciesCustomer CommunicationCommunicate shipment confirmations, tracking details, and delivery updates to customers when neededAssist in maintaining clear and professional communication for order-related inquiriesEnsure customer expectations are aligned with production and shipping timelinesDocumentation & CompliancePrepare shipping documents including packing slips, bills of lading, and certificates (as needed)Ensure compliance with company procedures, customer requirements, and safety standardsMaintain organized records for traceability and auditsQualificationsHigh school diploma or equivalent required2+ years of experience in shipping/receiving, logistics, or manufacturing preferredExperience in a machine shop or metal fabrication environment is a strong plusFamiliarity with ERP/MRP systems and shipping software preferredForklift certification (or willingness to obtain)Skills & CompetenciesStrong organizational and multitasking abilitiesExcellent communication skills (internal and external)Detail-oriented with a high level of accuracyProblem-solving mindset with ability to adapt to changing prioritiesTeam-oriented with a collaborative approachWork EnvironmentFast-paced manufacturing/machine shop environmentCombination of office coordination and shop floor activityMay require lifting, standing, and operating equipmentKey Success FactorsImproved communication flow between production, CSR, and customersAccurate and on-time shipmentsReduced shipping errors and customer complaintsStrong teamwork and cross-department collaborationYou should be proficient in:Shipping/ReceivingWarehouse ExperienceMaterial Handler ExperienceWeighing Raw MaterialsERP & MRP SystemsProduction Planning & SchedulingInventory Management & ControlMachines & technologies you'll use:Warehouse Management SoftwareMaterial Handling SystemsRF ScannerElectric Pallet JackPallet JackERP SoftwareForklifts