Shipping Coordinator

Gem-Pack Berries; Oxnard (CA); On-site; USD 36,000 - 41,000; Full time

Job summary

Gem-Pack Berries in Oxnard, CA is seeking a Shipping Coordinator to coordinate shipment orders, manage truck check-ins, and prioritize loading for on-time departures. You will troubleshoot shipping issues, process orders across platforms, and collaborate with sales, operations, and transportation teams.

The role requires strong Excel/Office skills, familiarity with shipping software (Famous, iTrade, Procurant, Google Sheets) and excellent communication to relay updates to carriers and vendors.

Qualifications

• Proficient in Microsoft Office Suite (Outlook, Word, Excel) and fast typing.
• Experience with Famous software; familiarity with iTrade, Procurant and Google Sheets is a plus.
• Strong communication, attention to detail, and ability to multitask in a fast-paced environment.

Responsibilities

• Track and ensure trucks have been checked in.
• Monitor and update ETAs from prior shift; follow up on missing/delayed ETAs.
• Track inventory and communicate with dispatchers on load location and timing.
• Prioritize loading for on-time delivery (OTD).
• Coordinate, troubleshoot with Coolers on shipment delays.
• Relay updates to Transportation department with concise communication.
• Monitor emails and update internal/external vendors via Google Sheet tracker.
• Process shipped orders using various platforms.
• Record and report for customers on Recorder platforms.
• Process export paperwork to customers (Canada).
• Enter inbounds (Mexico) in Famous tracking and coordinate with sales.
• Check orders, input freight, compare Famous data with Google Sheet pricing.
• Communicate with carriers on freight pricing.
• Data and order entry in: ITrade, Procurant, OFX.

Skills

Microsoft Office

Typing

Famous software

iTrade

Procurant

Retail-Link

Google Sheets

Communication

Attention to detail

Task prioritization

Flexible hours

Tools

Famous software

iTrade

Procurant

Retail-Link

Google Sheets

Job description

Position Summary: The Shipping Coordinator is responsible for coordinating the shipment orders to ensure timely and accurate delivery. This role involves coordinating truck check-ins, prioritizing loading for on-time departures, proactively troubleshooting shipping-related issues, and processing and updating orders in various platforms while managing inventory. The role involves cross departmental collaboration with sales, operations, and transportation teams as well was external vendors such as dispatchers and transportation teams. This role reports directly to the Senior Shipping Manager.

Schedule: This role requires schedule flexibility. The schedule will generally follow an every‑other‑week rotation between Monday through Friday, from 3:00 PM to 11:00 PM PT, and Thursday through Monday, from 3:00 PM to 11:00 PM PT. Holidays may be required based on operational needs.

Responsibilities:

• Track and ensure trucks have been checked in
• Monitor and update all Estimated Time of Arrivals (ETA’s) from prior shift, follow up on any missing trucks or delayed ETA’s
• Track inventory and communicate with dispatchers on load location and timing
• Prioritize loading for on-time-delivery (OTD)
• Coordinate, assist, and troubleshoot with Coolers on shipment delays
• Relay updates to Transportation department through concise and constant communication
• Monitor e-mails for changes, constantly update internal and external vendors through Google sheet tracker
• Process shipped orders using various platforms
• Report and enter recorders for customers on Recorder platforms
• Process and send appropriate export paperwork to customers (Canada)
• Enter inbounds (Mexico) in Famous tracking and communicate with sales department
• Check all orders, input freight, match data from Famous to Google Sheet, ensure all orders have accurate pricing
• Communicate with carrier on freight pricing
• Data and order entry in: ITrade, Procurant, OFX

Requirements:

• Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel)
• Proficient in PC skills including efficient typing
• Experience with Famous software is a plus
• Experience with iTrade, Retail-Link appointment scheduling, Procurant, Google Sheets a plus
• Strong communication skills with the ability to follow up via phone calls rather than relying on text and e‑mail
• Excellent attention to detail
• Ability to prioritize tasks in fast‑paced environment
• Must be able to work flexible hours including weekends, holidays, and non‑standard hours.

Compensation: The expected hourly rate for this role ranges from $26.00 to $30.00 based on experience and location. As a non‑exempt employee you will be eligible for overtime.