Shipping Clerk

Petland, Inc. (USA); Chillicothe (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Petland, Inc. in Chillicothe, OH is seeking a detail‑oriented Shipping Clerk to prepare accurate paperwork, process orders, and coordinate carrier documentation.

You will work with ShipStation, warehouse systems, and customer portals to ensure orders leave the distribution center on time. The ideal candidate is organized, comfortable with computers, and able to communicate effectively with warehouse staff, leadership, and carrier partners while maintaining precise records and supporting clerical

Qualifications

• High school diploma or GED required.
• Experience in shipping/logistics preferred.
• Proficient with Excel, Outlook, and basic computer apps.
• Experience with ShipStation or ERP/retail portals a plus.
• Attention to detail and ability to work in a fast-paced environment.
• Ability to manage priorities and meet deadlines.

Responsibilities

• Process outbound orders and shipments using ShipStation and portals.
• Create and verify shipping labels, packing slips, bills of lading.
• Confirm order details before shipment release.
• Communicate issues and delays to teams.
• Coordinate with warehouse for prioritized orders.
• Maintain organized shipping records and support clerical tasks.

Skills

Excel proficiency

Attention to detail

Communication

Education

High school diploma or GED

Tools

ShipStation

Warehouse management system

ERP software

SPS Commerce

Job description

This position is responsible for preparing accurate shipping paperwork, processing orders in shipping systems, coordinating carrier documentation, and helping ensure customer orders leave the distribution center accurately and on time. The ideal candidate is organized, comfortable working with computers, and able to communicate effectively with warehouse associates, leadership, and carrier partners.

WHY PETLAND IS A GREAT PLACE TO WORK:

Petland is more than a job, it's a pet loving community. We're looking for people with an unwavering love for animals who want to build or advance their career in a fun and rewarding environment. Imagine coming to work every day knowing that you help create lasting connections between pets and their new families. Turn your pet passion into a fulfilling career at Petland!

Watch the Petland career video here: https://vimeo.com/951590665?share=copy

POSITION DUTIES AND RESPONSIBILITIES:

• Process outbound orders and shipments accurately using ShipStation, warehouse systems, customer portals, and carrier websites.
• Create, print, sort, and verify shipping labels, packing slips, bills of lading, manifests, and other required documents.
• Confirm order numbers, SKUs, quantities, customer information, shipping methods, and addresses before shipment release.
• Complete required shipment confirmations, advance shipment notices, routing requests, and related customer-compliance steps.
• Communicate order issues, inventory shortages, address problems, missed pickups, and shipping delays to the appropriate team members.
• Coordinate with warehouse associates to prioritize orders and meet customer and carrier cutoff times.
• Track open orders and maintain organized electronic and paper shipping records.
• Assist with scheduling parcel, LTL, and other carrier pickups as assigned.
• Respond professionally to internal shipping questions and assist with shipment research, proof of delivery, and claim documentation.
• Follow Petland safety procedures, security practices, attendance expectations, and customer-specific shipping requirements.
• Support general clerical, inventory, and warehouse duties as operational needs require.

REQUIRED EDUCATION AND/OR TRAINING:

• High school diploma or GED required.
• Previous shipping, warehouse clerical, order-processing, or logistics experience preferred.
• Working knowledge of Microsoft Excel, Outlook, and general computer applications.
• Experience with ShipStation, a warehouse management system, ERP software, SPS Commerce, or retail customer portals is a plus.
• Strong attention to detail and ability to enter information accurately in a fast-paced environment.
• Ability to organize competing priorities, meet deadlines, and communicate problems promptly.
• Dependable attendance and willingness to work overtime or adjusted hours when business volume requires.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Standing - Continually required to stand
• Walking - Continually required to walk
• Sitting - Occasionally required to sit
• Travelling - Occasionally required to travel
• Finger Dexterity - Continually required to utilize hand and finger dexterity
• Climb, Bend, Balance, Stoop, Kneel or Crawl - Continually required to climb, balance, bend, stoop, kneel or crawl
• Talking/Hearing - Continually required to talk or hear
• Visual Accuity - Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Lifting/Pushing/Carrying - Occasionally required to lift more than 75 lbs. at a time with frequent lifting, pushing, or carrying of up to 50bs without reasonable accommodation.

EEO Statement: Petland is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, pregnancy, national origin, age, mental or physical disabilities, military or veteran status, sexual orientation, or gender identity status.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Those applicants requiring reasonable accommodation to the application and/or interview process should notify Petland's Department of Human Resources.