Shipping and Receiving Manager

Electrolux Professional Group; Mississippi; On-site; USD 42,000 - 64,000; Full time

Job summary

Electrolux Professional Group seeks a Shipping & Receiving Supervisor to lead clerks, coordinate with manufacturing and purchasing, and ensure on-time delivery. The role oversees replenishment to workstations, RMA processing, and freight claims while coordinating with sales and production teams to meet daily goals.

The ideal candidate has 5+ years in shipping/receiving leadership and a Bachelor's degree, with strong communication, analytical, and problem-solving skills to drive continuous

Qualifications

• Five+ years in a leadership role.
• Five+ years in the shipping/receiving industry.
• Two+ years of customer service experience.
• Bachelor's degree required.

Responsibilities

• Supervise and coordinate activities of shipping and receiving clerks.
• Ensure materials delivered per established lead times with manufacturing and purchasing teams.
• Coordinate material handlers to meet daily requirements and objectives.
• Manage on-time delivery to ensure customer satisfaction.
• Receive and initiate the RMA approval process.
• Process freight claims with carriers for shortages.
• Participate in warehouse inventories.
• Champion EM-WEB portal for online parts ordering and resolve ordering issues.
• Communicate part/ accessory work order requirements to scheduling for timely production.
• Build relationships with sales, purchasing, manufacturing, production, quality, reps, and distributors.
• Supervise subordinates, including safety, performance, career development, training, reviews, and discipline.
• Develop and oversee Shipping and Receiving Department policies.
• Ensure commitments on projects are met.

Skills

Verbal communication

Written communication

Independent work

Pro-active management

Root cause analysis

Cross-functional collaboration

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Oracle

Job description

We are seeking an individual who understands that shipping & receiving, in the context of lean manufacturing, a “water spider”, means a dedicated team responsible for the continuous replenishment of materials and tools at workstations, ensuring a smooth transition to point of use.

Essential Duties And Responsibilites

• Supervise and coordinate activities of shipping and receiving clerks engaged in verifying and keeping records on incoming and outgoing shipments and preparing products for shipment.
• Work closely with manufacturing and purchasing teams to ensure materials are delivered as per the established lead times.
• Coordinate activities of material handlers to ensure daily requirements and objectives are met.
• Manage and improve on-time delivery at levels to ensure customer satisfaction.
• Responsible for receiving and initiating the RMA approval process.
• Initiate and follow through completion of freight claims against carrier for shortages,
• Participate in physical inventories of warehouses and/or supply yard.
• Champion EM-WEB portal for on-line parts ordering. Work closely with ASA’s and Depots to resolve any ordering issues with SMG.
• Communicate parts and accessories work order requirements to scheduling for timely production of service parts and accessories.
• Build relationship with the sales, purchasing, manufacturing, production, quality, rep groups, service agencies & parts distributors. Keeping these individuals informed in a timely manner.
• Responsible for the supervision of subordinates. This includes responsibility for their safety, work results, career planning and advancement, training, reviews, and disciplinary actions.
• Develop, implement and oversee the policies for the Shipping and Receiving Department.
• Ensure that commitments on projects are met.

Physical Requirements

Type

Rarely

0 -12%

Occasionally

12 – 33%

Frequently

34 – 66%

Regularly

67 – 100%

Seeing

x

Hearing

x

Standing/Walking

x

Climbing/Stooping/Kneeling x

Lifting/Pulling/Pushing x

Fingering/Grasping/Feeling

x

Working Condition

• General manufacturing environment.
• Minimum travel

Required Knowledge, Skills And Abilities

• Advance knowledge of computer software including Excel, Word, PowerPoint and Oracle.
• Excellent verbal and written communication skills.
• Ability to work independently with little supervision.
• Must be a pro-active, hands-on manager with ability to follow through.
• Knowledge of food equipment parts and products.
• Ability to work well with all departments.
• Exceptional analytical capabilities to perform root cause analysis.

Education And Experience

• Minimum five years’ experience in a leadership role.
• Minimum of five years’ experience in the shipping and receiving industry.
• Minimum of two years of customer service experience.
• Bachelor's degree required.