Shipping and Receiving Clerk

Davita Inc.; Michigan; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Client Services Associate (CSA) to provide exceptional support and technical assistance to clients. In this role, you will troubleshoot issues, manage data entry, and build positive relationships through outstanding service. Ideal candidates will have strong technical skills, excellent communication abilities, and a customer-focused attitude. Compensation starts at $17/hour, complemented by a comprehensive benefits package.

Benefits

Comprehensive health and wellness plans

401(k) retirement savings plan

Paid time off

Qualifications

• At least 2 years of customer service or technical support experience.
• Flexibility to work evenings and weekends.
• Ability to work individually or in teams.

Responsibilities

• Address client inquiries and troubleshoot technical issues.
• Enter data accurately into automated systems.
• Prioritize tasks based on schedules and client needs.

Skills

Customer-focused attitude

Problem-solving skills

Excellent communication skills

Technical skills and proficiency with computers

Education

High school diploma or equivalent

Tools

Printers

Copiers

Fax equipment

Job description

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions that enhance quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves over 4,000 customers across 50 countries, including more than 60% of the Fortune 100. Our technologies span information management, workflow automation, and integrated communications, offering software and services across various industries such as finance, healthcare, insurance, and public sectors. We deploy these solutions through cloud-enabled platforms built on a configurable stack of automation modules, supported by over 17,500 employees in 23 countries, acting as an end-to-end digital journey partner.

Health & Wellness

We provide comprehensive health and wellness plans, including medical, dental, and vision coverage for eligible employees and their families; paid time off; commuter benefits; and supplemental income protection like short-term insurance. We also offer a 401(k) retirement savings plan, along with financial wellness resources and retirement planning services.

Military Hiring

Exela values diversity and encourages applicants from all backgrounds, including transitioning military members, veterans, reservists, National Guard members, military spouses, and their families. We consider candidates regardless of military rank or specialty.

Position: Client Services Associate (CSA) - Technical Support

As a CSA in our Customer Service department, you will serve as a key liaison between our company and clients, providing exceptional support. Your primary responsibilities include addressing client inquiries, troubleshooting technical issues, and ensuring timely resolution of support requests. Your role is vital in maintaining client satisfaction and fostering positive relationships through high-quality service.

Job Description

About the Role: As a Customer Service Representative, your main duties involve data entry to update automated records and ensure accuracy. You will batch documents, key data from source documents, and verify entries efficiently.

Essential Responsibilities:

• Batch and organize documents for data entry.
• Enter data accurately into automated systems.
• Prioritize tasks based on schedules and client needs.
• Verify data correctness and identify errors.
• Make corrections as needed.
• Troubleshoot data issues and escalate when necessary.
• Operate peripheral equipment.
• Contribute to process improvements.
• Maintain safety standards and report hazards.
• Follow security and privacy policies.
• Perform other duties as assigned.
• Work in various environments, including offices, production floors, and warehouses, with exposure to environmental factors.
• Engage in activities like twisting, bending, climbing, lifting up to 25 lbs.

Qualifications:

• High school diploma or equivalent.
• At least 2 years of customer service or technical support experience.
• Preferred experience with printers, copiers, fax equipment.
• Strong technical skills and proficiency with computers.
• Excellent communication skills.
• Ability to prioritize and work under pressure.
• Problem-solving skills.
• Customer-focused attitude.
• Flexibility to work evenings and weekends.
• Ability to work individually or in teams.
• Physical ability to stand, walk, lift up to 50 lbs, and perform repetitive motions.

Compensation starts at $17/hr, with potential bonuses and a comprehensive benefits package, including medical and financial benefits.