Shipper Performance Coach, Amazon Global Logistics, Inbound Transportation, Shipper Support

Amazon; Tempe (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Amazon Global Logistics is seeking a Shipper Performance Coach to enhance the shipper experience for vendors and sellers, analyze network defects, and implement performance improvements across our inbound transportation network.

You will collaborate with cross-functional teams, coach shippers, and monitor performance metrics to drive scalable improvements that help Amazon deliver outstanding service to customers worldwide.

Qualifications

• High school diploma or equivalent
• 1+ years of working with computers and Microsoft Office (Outlook, Word, Excel) experience
• 40 hours/week with overtime as required
• Flexible schedule including weekends/nights/holidays
• 18 years of age or older

Responsibilities

• Analyze shipper performance data and identify areas for improvement
• Develop and implement coaching strategies for underperforming shippers
• Create actionable recommendations to enhance shipper efficiency and compliance
• Collaborate with cross-functional teams to drive best practice adoption
• Manage performance metrics and report on progress to key stakeholders

Education

High school diploma

Tools

Outlook

Word

Excel

Job description

Shipper Performance Coach, Amazon Global Logistics, Inbound Transportation, Shipper Support

Job ID: 10516185 | Amazon.com Services LLC

Join Amazon Global Logistics as a Shipper Performance Coach and drive innovation in our transportation and logistics network. In this pivotal role, you'll enhance the shipper experience for vendors and sellers, evaluate network defects, and implement performance improvements. Your work will directly impact Amazon’s ability to deliver exceptional service to millions of customers worldwide.

Key job responsibilities

• Analyze shipper performance data and identify areas for improvement


• Develop and implement coaching strategies for underperforming shippers


• Create actionable recommendations to enhance shipper efficiency and compliance


• Collaborate with cross-functional teams to drive best practice adoption


• Manage performance metrics and report on progress to key stakeholders

A day in the life

As a Shipper Performance Coach, you'll start your day reviewing performance data and identifying trends. You'll then conduct coaching sessions with shippers, offering tailored advice to improve their processes. Throughout the day, you'll collaborate with various teams to implement new strategies and track their effectiveness. You'll also participate in innovation sessions, brainstorming ways to revolutionize the transportation shipper experience.

About the team

Our team is passionate about reinventing transportation logistics. We thrive on learning, innovating, and having fun while delivering results. With a direct line to our users, we're customer-obsessed and constantly pushing the boundaries of what's possible in the industry. Join us in building the future of logistics at an unparalleled scale and pace.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage


2. Maternity and Parental Leave Options


3. Paid Time Off (PTO)


4. 401(k) Plan

Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock

Basic Qualifications

• High school or equivalent diploma


• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience


• Work 40 hours/week, and overtime as required


• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays


• Are 18 years of age or older

Preferred Qualifications

• If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, AZ, Tempe - 21.68 - 29.18 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.