ShipBob Operations Manager

Delavan Holdings; United States; On-site; USD 85,000 - 125,000; Full time

Job summary

Delavan Holdings, Wilmot location, is seeking a Warehouse Manager to oversee all operations, including directing ShipBob processes, staff management, and driving customer satisfaction. The role reports to the Director of Operations and focuses on productivity, SOP adherence, and growth opportunities.

The ideal candidate has hands-on leadership, proven ability to meet KPIs, and experience in Lean/Six Sigma with a track record of hiring and coaching teams to achieve results.

Qualifications

• 4+ years of leadership experience.
• Experience managing inventory and fulfillment operations.
• Proven ability to drive results and meet KPIs.
• Knowledge of Lean Six Sigma methodologies.

Responsibilities

• Oversee all site operations and direct process work with ShipBob.
• Manage staff, hire, train, and coach employees.
• Ensure customer satisfaction and adherence to SOPs and SOPs.
• Monitor and report on site KPIs and drive continuous improvement.
• Collaborate with leadership to align operations with growth targets.

Skills

Leadership

P&L management

Lean Six Sigma

Strategic planning

Education

Degree in Business, Operations, or related field

Job description

Description

The ShipBob Warehouse Manager will oversee all operations for the location including but not limited to; assign and direct process work performed with our partner ShipBob. Reporting to the Director of Operations. The Warehouse Manager will manage staff, foster a positive work environment, and ensure customer satisfaction and proper departmental operation. The successful candidate will have a hands‑on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievements.

KEY RESULT AREAS:

• Direct several operational aspects including distribution operations, customer service, human resources, and recruiting
• Manage several aspects of day‑to‑day operations
• High focus on the customer, ensuring that we deliver and meet their expectations.
• Responsible for your site’s performance KPIs. Identify and track key level metrics and plan continuous improvement efforts
• Ensure your facility follows G10 Fulfillment and ShipBob’s established standard operating procedures
• Use data driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities
• Hire, train, coach and motivate employees. You will be responsible for setting the team’s goals and managing them
• Share knowledge with other facilities on effective practices, competitive intelligence, business opportunities and needs
• Work directly with the Director of Operations and the ShipBob Regional Directors to ensure all daily operational, merchant, and inventory metrics are exceeded
• Be the main point of contact between the ShipBob Fulfillment partner and the leadership team
• Lead and manage a team of individuals that are dedicated to the ShipBob fulfillment area with specific responsibilities for inventory management, merchant care resolution, and following standardized operating procedures as well as any G10 Fulfillment commitments
• Responsible for the Wilmot Location, first responder to emergency calls
• All other duties as assigned by the Leadership team

SKILLS

• Proven track record of taking ownership and driving results
• Outstanding Leadership
• Able to manage a business according to a Profit and loss sheet
• Understanding of Lean and Six Sigma

Requirements

EDUCATION / EXPERIENCE

• 4+ years of leadership experience
• Degree in Business, Operations, Supply Chain, General Management, or a related field, preferred