Area Manager, Fulfillment Operations

ShipBob, Inc.; Bethlehem (Northampton County); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave

Paid Holidays & Flexible Time Off

Job summary

ShipBob is seeking an Area Manager to lead and develop a team of 30+ warehouse associates across fulfillment centers. You will drive process improvement, maintain safety, and track performance metrics such as VCPO, UPH, OPH, and on-time shipping.

You will partner with other Area Managers, coach staff, manage timecards, support safety programs, and uphold a culture of accountability while serving our clients' needs and supporting scalable growth.

Qualifications

• 2+ years of people management and operational leadership in a high-volume 3PL fulfillment environment.
• Ability to manage performance, deliver feedback, train and develop talent for professional growth.
• Solid computer skills including MS Word and Excel, PowerBI and TMS systems.

Responsibilities

• Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE).
• Review weekly work forecasts and identify productivity requirements to meet building objectives.
• Partner with other Area Managers to balance labor and run efficient shifts.
• Own operational metric reporting (VCPO, UPH, OPH, on-time receiving/shipping).
• Provide coaching, assign tasks, and motivate the team toward performance goals.
• Develop Lead talent and ensure necessary tools, training, and resources.
• Foster employee engagement onsite and participate in culture-building activities.
• Review and approve associate timecards daily.
• Serve as contact for escalated issues and mitigate risk.
• Support safety programs and OSHA compliance; maintain safe environment.
• Oversee daily workflows and ensure safety/quality compliance; uphold accountability.

Skills

People management

Operational leadership

Analytical skills

Tools

PowerBI

MS Excel

TMS systems

Job description

As a member of theShipBobTeam, you will...

• Grow with an Ownership Mindset:We champion continuous learning and innovation.You'lltake on real problems,create tangiblesolutions, anddrive results that move the needleforShipBob,our merchants, and for your own professional growth.Ifyou'reready to do the most meaningful work of your career, this is the place.
• Collaborate with Peers and Leaders Alike:AtShipBob,leaders areaccessible;feedback flows in both directions, andeveryone, regardless of their seniority or role, steps up to help when needed.We hold each other tohigh standardsbecause we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
• Experience a High-Performance Culture and Clear Purpose:We are results-driven andclear about what that means: ourgoals are specific, accountability is shared, and every team member can see how their work connects toour mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Role Description

The Area Manager is a people first leader responsible for directly managing and developing a team of leads and associates in our fulfillment centers. They’ll be heavily involved in driving process improvement, maintaining a safe work environment, tracking operational performance across various metrics, fostering employee engagement onsite and owning development of their team. Area Managers receive exposure across departments and shifts to contribute to operational and cultural excellence, diversifying their experience and exposing them to all aspects of our fulfillment and logistics operations. As ShipBob continues to grow, it is imperative to provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective. This role reports to the Director, Sort Center Operations, who also serves as the backup for this role.

Whatyou’lldo

• Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE).
• Review weekly work forecasts andidentifyproductivity requirements to meet overall buildingobjectives.
• Partner with other Area Managers to balance labor ensuring we areoperatingan efficient shift while meeting all goals.
• Own operational metric reporting, including, but not limited to, VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on-time receiving and shipping, merchant SLA’s and Injury Rate.Identifyareas for improvement, troubleshoot problems, and implement solutions tomaintainstandards.
• Responsible for ensuring teams areproperly trainedon processes and procedures,understandmetrics and performance goals, and that their needs are addressed so they can best perform in their roles. Assign tasks, provide coaching and accountability, and motivateteamtowards achieving performance goals.
• Develop Lead talent ensuring Lead associates areprovidednecessary tools, training, and resources to meet standards.
• Actively foster employee engagement onsite byparticipatingin activities, events, and programs that contribute to workplace culture, a positive workenvironmentand employee wellbeing.
• Review and approve associate timecards daily.
• Serve as the contact for escalated issues, with the ability to mitigate risk and resolve quickly and effectively.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Supervises daily workflows to ensure products are handled and stored correctlyin accordance withdefined safety and quality procedures.Maintains compliance with hygiene and contamination control standards and promotes a culture of accountability among associates.
• Additionalduties andresponsibilitiesas necessary.

Whatyou’llbring to the table

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment. Preferred experience inecommerce, retail, and manufacturing industries.
• Ability to manage performance, deliver feedback,trainand develop talent for professional growth.
• Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel,PowerBIand TMS systems.
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.
• Comfortability to navigate and manage ambiguity.
• Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.
• Ability to build andmaintainrelationships with business stakeholders and carrier partners.
• Must be willing to work rotating shifts and non-traditional hours as needed to support business operations.
• Ability tolift upto 50lbswithout restriction.
• Able to stand and walk continuously during and up to a 8-10 hr shift.
• Able to bend, stoop, reach above, and push/pull frequently .
• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Paid Holidays & Flexible Time Off Program

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary range of $65,000–$73,000 for this role. The total compensation for this position in our compensation architecture is $54,878- $91,463. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with C ompany’s policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You

Building the world’s leadingfull-stack fulfillment platformischallengingwork. The problems we solve are complex, the pace is fast, and the bar is high.That meansShipBob’senvironmentisn’tthe rightfit for everyone, andthat’sokay.If you are ready to take ownership,push boundaries, andgrow alongside a team that genuinely supports each other, we would love to hear from you.

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, c ompensation and training.