Shinola Retail Assistant Manager - Great Lakes Outlet Operations

Startops; Auburn Hills (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading luxury design brand is seeking a Retail Assistant Manager at their Great Lakes Outlet in Auburn Hills. The role focuses on enhancing customer experiences and leading a team while supporting store operations. Ideal candidates are action-oriented leaders with strong communication skills and the ability to negotiate effectively. This position offers competitive hourly compensation, benefits, and potential bonuses based on performance.

Benefits

10 Corporate Holidays

15 Vacation days (accrued)

2 Volunteer days

Medical, dental & vision insurance

401k with company match

Pet Insurance

Merchandise discounts

Complimentary employee watch

Qualifications

• Well versed in providing leadership within a team environment.
• Skilled at mediating and negotiating to resolve conflict.
• Action oriented, driving for results.

Responsibilities

• Drive excellence in the customer experience through on-the-floor leadership and coaching.
• Support Store Manager in larger scale initiatives and operations.
• Own financial reporting and daily updates.

Skills

Leadership

Conflict resolution

Communication

Customer service

Job description

Shinola Retail Assistant Manager - Great Lakes Outlet

Lead retail team to deliver exceptional customer experiences and meet sales goals

Location: Auburn Hills, Michigan, United States

Job Tags: Operations

About The Role

Shinola Retail Assistant Manager

At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved. Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you will have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand.

Who We Are

• Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last
• We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years
• In addition to luxury timepieces, our team of artisans' handcraft premium Leather goods, Bicycles, Jewelry, and Audio – celebrating thoughtful design and the beauty of industry through every product we make
• Our retail locations allow us to showcase our commitment to quality, manufacturing, and design by connecting our guests to products in store

What You Will Do

• Drive excellence in the customer experience through on-the-floor leadership and coaching
• Set the example for achieving personal sales goals and building relationships through quality outreach
• Identify learning opportunities by being present on the sales floor and providing feedback in the moment
• Support Store Manager in larger scale initiatives and operations
• Coach on store visual standards
• Own financial reporting and daily updates
• Supports the Store manager with coaching, developing, and resolving conflicts with all members of the team
• Supports store operations by enforcing company programs, initiatives, policies, and procedures
• Regularly and consistently abides by all Time & Attendance policies and all policies and procedures included within

Who You Are

• Well versed in providing leadership within a team environment
• Action oriented, driving for results
• Skilled at mediating and negotiating to resolve conflict
• Curious and Optimistic
• Highly communicative
• Flexible and adaptable to a high-change environment
• Available to work nights and weekends

Sampling of Total Rewards Program

• Compensation type: hourly
• Compensation: Compensation can be negotiated based on previous experience & qualifications.
• Starting at $20.80 per hour
• Bonus eligibility:
• Potential monthly bonus based on store financial performance.
• Employee hiring referral bonus
• Paid Time-off:
• 10 Corporate Holidays
• 15 Vacation days (accrued)
• 2 Volunteer days
• Benefits:
• Medical, dental & vision (for employees working more than 20 hours a week)
• 401k with company match
• Employee assistance program
• Pet Insurance
• Merchandise discounts
• Complimentary employee watch

Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities, that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned. This job description does not constitute a contract of employment and Shinola may exercise its employment-at-will rights at any time.