Shift Supervisor Trainee

The Regional Municipality of Durham; Westfield (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading health solutions company seeks Shift Supervisor Trainees for part-time positions aimed at nurturing future leaders within CVS. The role focuses on customer service and management skills, preparing candidates for higher supervisory roles with comprehensive training. Trainees will directly influence store operations and customer satisfaction. Flexible schedules and a competitive pay structure, alongside a robust benefits package, make this opportunity appealing.

Benefits

401(k) with matching

Flexible work schedules

Tuition assistance

Qualifications

• Skills required include deductive reasoning, analytical skills, and flexibility.
• High School diploma preferred but not required.

Responsibilities

• Supervise store crew and ensure effective communication.
• Assist customers and promote CVS's customer service culture.
• Handle customer complaints and maintain confidentiality.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Flexibility

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and is responsible for completing all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff.
3. Supervise the store's crew through assigning, directing, and following up on all activities.
4. Communicate effectively with management and staff.
5. Customer Service
6. Assist customers with questions, problems, and complaints.
7. Promote CVS's customer service culture by greeting, offering help, and thanking customers.
8. Handle customer relations issues per company policy, ensuring a positive shopping experience.
9. Maintain customer confidentiality.

Qualifications and Requirements

Required Qualifications: Deductive reasoning, analytical skills, computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications: Experience in retail.

Education: High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours: 20

Time Type: Part-time

Pay Range: $16.00 - $26.00 per hour, depending on experience, education, and location.

Benefits

We offer a comprehensive benefits package, including:

• Affordable medical plans, 401(k) with matching, and employee stock purchase plans.
• No-cost wellness programs, counseling, and financial coaching.
• Flexible work schedules, paid time off, family leave, dependent care resources, tuition assistance, and retiree medical access.

For more information, visit https://jobs.cvshealth.com/us/en/benefits.

The application window closes on: 09/09/2025.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.