Shift Supervisor Trainee

The Regional Municipality of Durham; Waterbury (CT); On-site; USD 10,000 - 60,000; Part time

Job summary

CVS Health is seeking a Shift Supervisor Trainee, an entry-level role that prepares employees for future supervisory responsibilities. Trainees will learn about store operations, customer service, and management skills, providing a foundation for career advancement within the company. The role includes supervising store staff, assisting customers, and ensuring smooth operations during shifts.

Benefits

401(k) with matching contributions

Affordable medical plans

Flexible schedules

Tuition assistance

Paid time off

Qualifications

• Experience in retail preferred, but not required.
• Ability to work a flexible schedule including overnights and weekends.

Responsibilities

• Supervise store crews and manage staff activities.
• Assist customers with questions and promote excellent service.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth store operations, and is responsible for completing all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and store crews.
3. Supervise the store's crew through assigning, directing, and following up on all activities.
4. Effectively communicate information to and from store management and crews.

1. Customer Service
2. Assist customers with questions, problems, and complaints.
3. Promote CVS customer service culture by greeting, offering help, and thanking customers.
4. Handle all customer relations issues according to company policy and promote a positive shopping experience for all CVS customers.
5. Maintain customer/patient confidentiality.

Required Qualifications

Deductive reasoning ability, analytical skills, and computer skills. Advanced communication skills. Ability to work a flexible schedule, including early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail.

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

20

Time Type

Part time

Pay Range

The typical pay range for this role is $17.10 - $26.00 per hour. The actual offer depends on experience, education, location, and other relevant factors.

Our people fuel our future. We are committed to fostering a workplace where every colleague feels valued and they belong.

Great benefits for great people

We offer a comprehensive mix of pay and benefits, including:

• Affordable medical plans, 401(k) with matching contributions, and an employee stock purchase plan.
• No-cost programs such as wellness screenings, tobacco cessation, weight management, counseling, and financial coaching.
• Benefits addressing diverse needs, including paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, retiree medical, and more.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 09/13/2025

Qualified applicants with arrest or conviction records will be considered in accordance with all applicable laws.