Shift Supervisor Trainee

The Regional Municipality of Durham; Sudbury (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading health solutions company seeks a Shift Supervisor Trainee for part-time hours. This entry-level position prepares individuals for supervisory roles, focusing on management skills, customer service, and overseeing day-to-day store operations. Applicants are encouraged to bring their communication and analytical skills to help enhance the shopping experience.

Benefits

Medical plans

401(k)

Stock purchase plans

Wellness programs

Paid time off

Flexible schedules

Family leave

Qualifications

• Deductive reasoning and analytical skills essential for problem-solving.
• Advanced communication skills required for customer interaction.
• Retail experience is preferred but not mandatory.

Responsibilities

• Supervise store crew activities and assign tasks.
• Assist customers with questions and promote CVS service culture.
• Ensure smooth store operations and manage customer relations issues.

Skills

Deductive reasoning

Analytical skills

Advanced communication

Flexible schedule

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs assigned tasks to develop management skills, learns about key aspects of the business, including building customer loyalty through exceptional service, and CVS/pharmacy culture.

Upon successful completion of the training, trainees are eligible for promotion to open supervisor positions. These leadership roles support store management in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions

1. Management
   • Work effectively with store management and staff
   • Supervise store crew activities, including assigning and following up on tasks
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring positive shopping experiences
   • Maintain customer confidentiality

Qualifications

Required: Deductive reasoning, analytical, and computer skills; advanced communication skills; flexible schedule including early mornings, overnight, weekends, and overtime as needed.

Preferred: Retail experience.

Education

High School diploma or equivalent preferred, but not required.

Additional Details

Anticipated weekly hours: 20

Time type: Part time

Pay range: $16.00 - $26.00 per hour, depending on experience, education, and location.

Benefits

We offer a comprehensive benefits package including medical plans, 401(k), stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, and more. For details, visit our benefits page.

The application window closes on: 08/08/2025.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.