Shift Supervisor Trainee

CVS Health; Springfield (MA); On-site; Part time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in Springfield, MA. This entry-level role prepares employees for supervisory positions, focusing on customer service and operations management. Successful trainees may advance to Operations Supervisor roles, ensuring smooth store operations and excellent customer experiences.

Benefits

Affordable medical plans

401(k)

Employee stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Tuition assistance

Qualifications

• Ability to work a flexible schedule, including early morning, overnight, and weekend shifts.

Responsibilities

• Supervise the store’s crew through assigning and directing activities.
• Assist customers with questions and promote CVS customer service culture.

Skills

Deductive reasoning

Analytical skills

Communication

Customer service

Education

High School Diploma

Job description

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

1. Management: Work effectively with store management and store crews. Supervise the store’s crew through assigning, directing and following up of all activities. Effectively communicate information both to and from store management and crews.
2. Customer Service: Assist customers with their questions, problems and complaints. Promote CVS customer service culture (Greet, offer help, and thank). Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers. Maintain customer/patient confidentiality.

Required Qualifications

Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.

Preferred Qualifications

• Experience in retail

Education

High School Diploma Or Equivalent Preferred But Not Required.

Anticipated Weekly Hours

40

Time Type

Part time

Pay Range

The Typical Pay Range For This Role Is $16.00 - $26.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People: We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. Our benefits include affordable medical plans, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, retiree medical access, and more. For more details, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 06/12/2025

Qualified applicants with arrest or conviction records will be considered in accordance with laws.

Additional Details

• Seniority level: Internship
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industries: Hospitals and Health Care