Shift Supervisor Trainee

Nuvance Health; Southbury (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

Nuvance Health is seeking a dedicated Shift Supervisor Trainee to prepare for future supervisory roles. This entry-level position involves managing store operations, building customer loyalty through service, and completing basic operations training. Successful trainees will have the opportunity for promotion to operations leadership positions, contributing to a culture of excellent service in a team-oriented environment.

Benefits

Comprehensive benefits package

401(k)

Employee stock purchase plan

Tuition assistance

Flexible schedules

Qualifications

• Skills in deductive reasoning, analysis, and advanced communication.
• Flexibility for early mornings, nights, weekends, and overtime.
• Retail experience preferred.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assist customers with inquiries and ensure positive experiences.
• Lead staff in manager's absence and ensure operations run smoothly.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and is responsible for all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and store staff.
3. Supervise the store's crew by assigning, directing, and following up on activities.
4. Communicate effectively with management and staff.
5. Customer Service
6. Assist customers with questions, problems, and complaints.
7. Promote CVS's customer service culture—greeting, offering help, and thanking customers.
8. Handle customer relations issues according to company policy, ensuring a positive shopping experience.
9. Maintain customer/patient confidentiality.

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, flexible schedule including early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience.

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated weekly hours: 30

Time type: Full time

Pay range: $17.10 - $26.00 per hour, depending on experience, education, and location.

Benefits

We offer a comprehensive benefits package including medical plans, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and retiree medical access. For more information, visit https://jobs.cvshealth.com/us/en/benefits.

Application deadline: 09/04/2025.

Qualified applicants with arrest or conviction records will be considered in accordance with laws.