Shift Supervisor Trainee

The Regional Municipality of Durham; Rock Hill (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health solutions company is seeking a Shift Supervisor Trainee in Rock Hill, SC. This entry-level role prepares individuals for higher supervisory positions by providing training in management skills and customer service. The role involves supervision of store operations and ensuring an exceptional customer experience while working in a flexible schedule.

Benefits

Affordable medical plans

401(k) plan with matching contributions

Employee stock purchase plan

Flexible work schedules

Tuition assistance

Paid time off

Qualifications

• Strong deductive reasoning and analytical skills required.
• Advanced communication skills important for effective supervision.
• Flexible schedule needed, including early mornings and weekends.

Responsibilities

• Supervise store crew and ensure smooth operations.
• Assist customers with inquiries and maintain confidentiality.
• Lead staff in the absence of manager and manage store activities.

Skills

Deductive reasoning

Analytical skills

Advanced communication skills

Computer skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and is responsible for completing all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and store crews.
3. Supervise the store's crew through assigning, directing, and following up on all activities.
4. Effectively communicate information to and from store management and crews.
5. Customer Service
6. Assist customers with questions, problems, and complaints.
7. Promote CVS customer service culture by greeting, offering help, and thanking customers.
8. Handle all customer relations issues according to company policy and promote a positive shopping experience.
9. Maintain customer/patient confidentiality.

Required Qualifications

Deductive reasoning ability, analytical skills, and computer skills. Advanced communication skills. Ability to work a flexible schedule, including early mornings, overnight, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail.

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is $16.00 - $24.00 per hour. The actual offer depends on experience, education, location, and other relevant factors.

Benefits

We offer comprehensive and competitive pay and benefits, including:

• Affordable medical plans, a 401(k) plan with matching contributions, and an employee stock purchase plan.
• No-cost programs such as wellness screenings, tobacco cessation, weight management, counseling, and financial coaching.
• Flexible work schedules, paid time off, family leave, dependent care resources, tuition assistance, retiree medical access, and more depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits.

The application window closes on 09/19/2025.

Qualified applicants with arrest or conviction records will be considered in accordance with all applicable laws.