Shift Supervisor Trainee

The Regional Municipality of Durham; Orrville (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health solutions company is seeking a Shift Supervisor Trainee to develop management skills for higher supervisory roles. Responsibilities include supervising staff, ensuring smooth operations, and promoting customer satisfaction in a full-time, entry-level position. This role offers opportunities for promotion and valuable experience in retail management.

Benefits

Medical plans

401(k) with matching

Stock purchase plans

Wellness programs

Paid time off

Flexible schedules

Family leave

Tuition assistance

Qualifications

• Ability to work early mornings, overnights, weekends, and overtime as needed.
• Retail experience preferred.

Responsibilities

• Supervise store crew activities and manage customer service interactions.
• Ensure smooth operations in the absence of management.
• Drive store performance through excellent service.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Flexibility

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare an employee for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop management skills, learns about key aspects of the business (e.g., building customer loyalty through exceptional service), and understands CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the store management team in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff.
3. Supervise store crew activities, assign tasks, and follow up.
4. Communicate effectively with management and staff.

1. Customer Service
2. Assist customers with questions, problems, and complaints.
3. Promote CVS customer service culture by greeting, offering help, and thanking customers.
4. Handle customer relations issues per company policy, ensuring a positive shopping experience.
5. Maintain customer confidentiality.

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience.

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated weekly hours: 40

Time type: Full-time

Pay range: $16.00 per hour

Our benefits include medical plans, 401(k) with matching, stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, tuition assistance, and more. For details, visit CVS Benefits.

Application deadline: 09/20/2025

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.