Shift Supervisor Trainee

The Regional Municipality of Durham; Norfolk (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health solutions company is seeking a Shift Supervisor Trainee in Norfolk, VA. This entry-level position focuses on developing management skills, providing exceptional customer service, and preparing for higher supervisory roles. Join us to support store operations and ensure customer satisfaction while working in a dynamic and inclusive environment.

Benefits

Affordable medical plans

401(k) with matching

Employee stock purchase plan

Tuition assistance

Flexible work schedules

Paid time off

Qualifications

• Strong communication and analytical skills.
• Experience in retail is preferred.

Responsibilities

• Supervise store crew and manage operations.
• Assist customers with inquiries and ensure excellent service.
• Lead staff in the absence of management.

Skills

Deductive reasoning

Analytical skills

Advanced communication skills

Ability to work flexible hours

Education

High school diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to gain the necessary skills, completes basic operations and management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training, trainees are eligible for promotion to open supervisor positions. These leadership roles support the CVS Store Management team in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and is responsible for opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff.
3. Supervise store crew by assigning, directing, and following up on activities.
4. Communicate effectively with management and staff.

1. Customer Service
2. Assist customers with questions, problems, and complaints.
3. Promote CVS customer service culture—greeting, offering help, and thanking customers.
4. Handle customer relations issues according to company policy, ensuring a positive shopping experience.
5. Maintain customer confidentiality.

Required Qualifications

Deductive reasoning, analytical skills, computer skills, advanced communication skills, and ability to work flexible hours including early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail.

Education

High school diploma or equivalent preferred but not required.

Additional Details

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $16.00 - $23.00 per hour, depending on experience, education, location, and other factors.

Our team reflects the communities we serve, and we are committed to fostering an inclusive workplace where every colleague feels valued and belongs.

Benefits

We offer a comprehensive, competitive benefits package, including:

• Affordable medical plans, 401(k) with matching, and employee stock purchase plan.
• No-cost wellness programs, tobacco cessation, weight management, counseling, and financial coaching.
• Flexible work schedules, paid time off, family leave, dependent care resources, tuition assistance, retiree medical, and more.

For more information, visit https://jobs.cvshealth.com/us/en/benefits.

The application window closes on 09/02/2025.

Qualified applicants with arrest or conviction records will be considered in accordance with laws.