Shift Supervisor Trainee

Simses & Associates, P.A; New Britain (CT); On-site; Full time

Job summary

A leading health solutions company is seeking a Shift Supervisor Trainee to prepare for supervisory roles within the store. This full-time entry-level position focuses on enhancing customer service and operational management skills, with opportunities for promotion upon successful completion of the training program. Comprehensive benefits are included, making this a great opportunity to start a career in retail management.

Benefits

Comprehensive benefits including medical plans

401(k) and employee stock purchase plan

Wellness programs and paid time off

Flexible schedules and family leave

Tuition assistance

Retiree medical access

Qualifications

• Deductive reasoning and analytical skills required.
• Computer and advanced communication skills preferred.
• Flexible schedule including early mornings, overnights, weekends.

Responsibilities

• Supervise store crew activities and manage store operations.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Flexible schedule

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and is responsible for opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff.
3. Supervise store crew activities by assigning, directing, and following up.
4. Communicate effectively with management and staff.
5. Customer Service
6. Assist customers with questions, problems, and complaints.
7. Promote CVS customer service culture (greet, offer help, thank).
8. Handle customer relations issues per company policy and promote positive shopping experiences.
9. Maintain customer/patient confidentiality.

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, flexible schedule including early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience.

Education

High School diploma or equivalent preferred but not required.

Work Schedule & Compensation

Anticipated weekly hours: 40. Full-time position. Pay range: $17.10 - $26.00 per hour, depending on experience, education, and location.

Benefits

Comprehensive benefits including medical plans, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and retiree medical access. For more details, visit CVS Benefits.

Application deadline: 08/30/2025.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.