Shift Supervisor Trainee

CVS Health; Middletown Township (PA); On-site; Full time

Job summary

A leading health solutions company is seeking a Shift Supervisor Trainee to prepare for higher supervisory roles. This entry-level position involves developing supervisory skills, managing store staff, and ensuring excellent customer service. Comprehensive benefits are offered, along with flexible scheduling.

Benefits

Comprehensive medical plans

401(k)

Employee stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Family leave

Tuition assistance

Qualifications

• Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed.

Responsibilities

• Supervise store crew activities, including assigning, directing, and following up.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture.

Skills

Deductive reasoning

Analytical skills

Computer proficiency

Advanced communication skills

Education

High school diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop supervisory skills, completes basic management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training, trainees are eligible for promotion to open supervisor positions. These leadership roles support store management in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions

1. Management
   • Work effectively with store management and staff.
   • Supervise store crew activities, including assigning, directing, and following up.
   • Communicate effectively with management and staff.
2. Customer Service
   • Assist customers with questions, problems, and complaints.
   • Promote CVS customer service culture by greeting, offering help, and thanking customers.
   • Handle customer relations issues per company policy, ensuring a positive shopping experience.
   • Maintain customer confidentiality.

Required Qualifications

• Deductive reasoning, analytical skills, and computer proficiency.
• Advanced communication skills.
• Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail.

Education

High school diploma or equivalent preferred, but not required.

Additional Details

Anticipated weekly hours: 30
Time type: Full time
Pay range: $16.00 - $24.00 per hour, depending on experience and other factors.

We offer comprehensive benefits, including medical plans, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, tuition assistance, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits.

Application deadline: 08/20/2025.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.