Shift Supervisor Trainee

The Regional Municipality of Durham; Marion (IA); On-site; USD 10,000 - 60,000; Part time

Job summary

CVS Health is searching for a Shift Supervisor Trainee to prepare for higher-level supervisory roles. In this entry-level position, you will learn essential management skills and customer service techniques, ensuring smooth store operations and building consumer loyalty while working under the guidance of store management. The position offers flexible hours and potential for career advancement.

Benefits

Affordable medical plans

401(k) with matching

Employee stock purchase plans

No-cost wellness programs

Counseling and financial coaching

Paid time off

Flexible schedules

Tuition assistance

Qualifications

• Experience in retail preferred.
• Flexible schedule including early mornings, overnights, weekends, and overtime.

Responsibilities

• Supervise store crew through assigning and directing activities.
• Assist customers with questions, problems, and complaints.
• Promote CVS’s customer service culture.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth store operations, and is responsible for completing all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff.
3. Supervise store crew through assigning, directing, and following up on activities.
4. Communicate effectively with management and staff.
5. Customer Service
6. Assist customers with questions, problems, and complaints.
7. Promote CVS’s customer service culture (greet, offer help, thank).
8. Handle customer relations issues per company policy, fostering a positive shopping experience.
9. Maintain customer/patient confidentiality.

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, flexible schedule including early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience.

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated weekly hours: 20

Time type: Part time

Pay range: $16.00 - $24.00 per hour, depending on experience, education, geography, and other factors.

Our people fuel our future. We are committed to fostering a workplace where every colleague feels valued and belongs.

Benefits

We offer a comprehensive mix of pay and benefits, including:

• Affordable medical plans, 401(k) with matching, and employee stock purchase plans.
• No-cost wellness programs, counseling, and financial coaching.
• Benefits addressing diverse needs, including paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and retiree medical access.

For more info, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 09/01/2025

Qualified applicants with arrest or conviction records will be considered per applicable laws.