Shift Supervisor Trainee

The Regional Municipality of Durham; Lillington (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

CVS Health seeks a Shift Supervisor Trainee to develop supervisory skills in a part-time role. This entry-level position includes training for higher-level roles while providing exceptional customer service. The role involves overseeing store operations, managing staff, and ensuring a positive shopping experience.

Benefits

Affordable medical plans

401(k) with matching

Employee stock purchase plan

Flexible work schedules

Paid time off

Family leave

Tuition assistance

Qualifications

• Ability to work flexible hours including early mornings, overnights, weekends.
• Experience in retail preferred.

Responsibilities

• Supervise store staff by assigning and directing activities.
• Assist customers with questions and promote customer service culture.
• Handle customer relations issues as per company policy.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team by driving store execution and performance while fostering customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and is responsible for completing all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff.
3. Supervise store staff through assigning, directing, and following up on activities.
4. Communicate effectively with management and staff.

1. Customer Service
2. Assist customers with questions, problems, and complaints.
3. Promote CVS customer service culture (greet, offer help, thank).
4. Handle customer relations issues per company policy to ensure a positive shopping experience.
5. Maintain customer/patient confidentiality.

Required Qualifications

Deductive reasoning, analytical skills, computer skills, advanced communication skills. Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail.

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated weekly hours: 29
Time type: Part-time
Pay range: $16.00 - $24.00 per hour, depending on experience, education, and location.

Our team reflects the communities we serve and is committed to fostering a workplace where every colleague feels valued and included.

Benefits

Comprehensive pay and benefits, including:

• Affordable medical plans, 401(k) with matching, employee stock purchase plan.
• No-cost wellness programs, counseling, financial coaching.
• Flexible work schedules, paid time off, family leave, tuition assistance, and more.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 08/28/2025

Qualified applicants with arrest or conviction records will be considered per applicable laws.