Shift Supervisor Trainee

CVS Health; Lebanon (Lebanon County); On-site; USD 10,000 - 60,000; Part time

Job summary

CVS Health is seeking a Shift Supervisor Trainee in Lebanon, PA. This entry-level position prepares candidates for supervisory roles with responsibilities in managing store operations and customer service. Applicants should possess strong analytical, communication skills, and ability to work flexible hours. This part-time role offers a pay range of $16.00 - $24.00 per hour alongside comprehensive benefits.

Benefits

Affordable medical plans

401(k) with matching contributions

Tuition assistance

Flexible work schedules

Qualifications

• Ability to work a flexible schedule including evenings and weekends.
• Advanced communication skills are required.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assist customers with questions and promote CVS customer service culture.
• Handle customer relations issues per company policy.

Skills

Deductive reasoning ability

Analytical skills

Computer skills

Communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth store operations, and is responsible for completing all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and store crews
3. Supervise the store's crew through assigning, directing, and following up on all activities
4. Effectively communicate information both to and from store management and crews
5. Customer Service
6. Assist customers with questions, problems, and complaints
7. Promote CVS customer service culture (greet, offer help, and thank)
8. Handle all customer relations issues in accordance with company policy and promote a positive shopping experience
9. Maintain customer/patient confidentiality

Required Qualifications

Deductive reasoning ability, analytical skills, and computer skills. Advanced communication skills. Ability to work a flexible schedule, including early mornings, overnight, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

20

Time Type

Part time

Pay Range

The typical pay range for this role is $16.00 - $24.00 per hour. The actual offer depends on experience, education, geography, and other relevant factors.

Benefits

We offer a comprehensive and competitive mix of pay and benefits, including:

• Affordable medical plans, 401(k) with matching contributions, and an employee stock purchase plan
• No-cost wellness programs, tobacco cessation, weight management, counseling, and financial coaching
• Flexible work schedules, paid time off, family leave, dependent care resources, tuition assistance, retiree medical access, and more

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Application window closes on 09/13/2025.

Qualified applicants with arrest or conviction records will be considered per legal requirements.