Shift Supervisor Trainee

The Regional Municipality of Durham; Latham (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health solutions company is seeking a Shift Supervisor Trainee to begin their career in retail management. This entry-level position prepares trainees for supervisory roles within the store, focusing on essential management skills and exceptional customer service. After completing the training, successful trainees can advance to Operations Supervisor or Shift Supervisor roles, helping to improve store performance and customer loyalty.

Benefits

Comprehensive medical plans

401(k)

Stock purchase plans

Wellness programs

Paid time off

Flexible schedules

Family leave

Qualifications

• Effective communication with staff and management.
• Ability to supervise crew activities.
• Experience in retail preferred.

Responsibilities

• Assist in managing store operations and staff.
• Ensure positive customer experiences.
• Lead crew in the absence of management.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Flexible schedule

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to gain skills for future supervisory responsibilities, completes basic operations and management training, and learns about key business aspects like building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support store management in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the supervisor leads staff, ensures smooth operations, and completes opening and closing procedures.

Essential Functions

1. Management

• Work effectively with store management and staff
• Supervise store crew activities through assigning, directing, and following up
• Communicate effectively with management and staff

1. Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy, ensuring positive shopping experiences
• Maintain customer confidentiality

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, flexible schedule including early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience.

Education: High School diploma or equivalent preferred but not required.

Additional Details

Weekly Hours: 40

Time Type: Full time

Pay Range: $16.25 - $26.00 per hour, depending on experience, education, and location.

We offer comprehensive benefits including medical plans, 401(k), stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, and more. For details, visit our benefits page.

Application deadline: 08/27/2025.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.