Shift Supervisor Trainee

City of Gallatin; Knoxville (TN); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company is seeking a Shift Supervisor Trainee to develop essential management and customer service skills. This part-time entry-level position supports store operations and prepares candidates for supervisory roles. Successful trainees will have opportunities for promotion based on performance and store needs.

Benefits

Comprehensive medical plans

401(k) with matching

Stock purchase plans

Wellness and assistance programs

Paid time off

Flexible schedules

Tuition assistance

Qualifications

• Flexible schedule including early mornings, overnights, weekends, and overtime as needed.
• Retail experience preferred.

Responsibilities

• Supervise store crew activities, assign tasks, and follow up.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture.

Skills

Deductive reasoning

Analytical skills

Computer proficiency

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee for higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to develop skills in operations and management, learns about customer service and CVS/pharmacy culture, and completes training in these areas.

Upon successful completion, trainees are considered for promotion to open Supervisor roles, which support store management by driving store performance, building customer loyalty through excellent service, and leading store staff in the absence of a manager, ensuring smooth operations and completion of opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff
3. Supervise store crew activities, assign tasks, and follow up
4. Communicate effectively with management and staff

1. Customer Service
2. Assist customers with questions, problems, and complaints
3. Promote CVS customer service culture—greeting, offering help, thanking
4. Handle customer relations issues per company policy, ensuring positive shopping experiences
5. Maintain customer confidentiality

Qualifications

Required: Deductive reasoning, analytical skills, computer proficiency, advanced communication skills, flexible schedule including early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience.

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated weekly hours: 25

Time type: Part-time

Pay range: $16.00 - $23.00 per hour, depending on experience, education, location, and other factors.

We offer comprehensive benefits including medical plans, 401(k) with matching, stock purchase plans, wellness and assistance programs, paid time off, flexible schedules, family leave, tuition assistance, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits.

The application deadline is 08/12/2025. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.