Shift Supervisor Trainee

Hispanic Alliance for Career Enhancement; Gardner (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking health solutions company as a Shift Supervisor Trainee, where you'll gain valuable management experience and contribute to exceptional customer service. In this entry-level role, you'll prepare for future supervisory positions while working closely with store management and staff. Your responsibilities will include supervising crew activities, addressing customer inquiries, and maintaining store operations. This dynamic position offers a chance to grow within a supportive environment that values dedication and compassion. If you're ready to embark on a rewarding career path in retail, this opportunity is perfect for you!

Benefits

Medical plans

401(k)

Stock purchase plans

Wellness programs

Paid time off

Flexible schedules

Family leave

Tuition assistance

Qualifications

• Strong communication and analytical skills are essential for this role.
• Flexibility in scheduling is necessary for various shifts.

Responsibilities

• Supervise store crew and ensure effective operations.
• Assist customers and promote excellent service.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Flexibility to work early mornings, overnights, weekends, and overtime

Education

High school diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, Shift Supervisor Trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and is responsible for all opening and closing procedures.

Essential Functions

1. Management
   1. Work effectively with store management and store crews.
   2. Supervise the store's crew through assigning, directing, and following up on all activities.
   3. Communicate effectively with management and staff.
2. Customer Service
   1. Assist customers with questions, problems, and complaints.
   2. Promote CVS customer service culture by greeting, offering help, and thanking customers.
   3. Handle customer relations issues per company policy, fostering a positive shopping experience.
   4. Maintain customer confidentiality.

Required Qualifications

Deductive reasoning, analytical skills, computer skills, advanced communication skills, and flexibility to work early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail.

Education

High school diploma or equivalent preferred, but not required.

Additional Details

• Anticipated weekly hours: 40
• Time type: Full time
• Pay range: $16.00 - $26.00 per hour, depending on experience, education, and location.

Benefits

Comprehensive pay and benefits, including medical plans, 401(k), stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, tuition assistance, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits.

Application deadline: 08/04/2025.