Shift Supervisor Trainee

CVS Health; Emporia (VA); On-site; Part time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to develop management skills and prepare for higher supervisory roles. This entry-level position involves customer service, team collaboration, and operational oversight. Ideal candidates should possess strong communication and analytical skills, with a flexible schedule. The role offers part-time hours with comprehensive benefits.

Benefits

Medical plans

401(k)

Stock purchase plans

Wellness programs

Paid time off

Flexible schedules

Family leave

Tuition assistance

Qualifications

• Flexible schedule including early mornings, overnights, weekends, and overtime as needed.
• Retail experience preferred.

Responsibilities

• Collaborate effectively with store management and staff.
• Assist customers with inquiries, issues, and complaints.
• Lead staff and ensure smooth operations when no manager is present.

Skills

Deductive reasoning

Analytical skills

Computer proficiency

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare an employee for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs assigned tasks to develop management skills, learns about key business aspects like customer loyalty and CVS/pharmacy culture, and completes necessary training.

Upon successful completion, trainees may be considered for promotion to supervisory roles that support store management in executing store operations and enhancing customer service. When no manager is present, the supervisor leads staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions

1. Management

• Collaborate effectively with store management and staff
• Assign, direct, and follow up on activities
• Communicate effectively with management and team members

Customer Service

• Assist customers with inquiries, issues, and complaints
• Promote CVS’s customer service culture (greet, assist, thank)
• Handle customer relations per company policy, fostering positive shopping experiences
• Maintain customer/patient confidentiality

Qualifications

Required: Deductive reasoning, analytical skills, computer proficiency, advanced communication skills, flexible schedule including early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated weekly hours: 25

Time Type: Part-time

Pay Range: $16.00 - $24.00 per hour, depending on experience, education, and location.

We offer comprehensive benefits including medical plans, 401(k), stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, tuition assistance, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 08/15/2025

Qualified applicants with arrest or conviction records will be considered per applicable laws.

About CVS Health

We share a purpose: helping people on their path to better health through innovative health services, plans, and community pharmacy programs, making quality care accessible, affordable, and seamless.