Shift Supervisor Trainee

Hispanic Alliance for Career Enhancement; Dallas (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading health solutions company is seeking a Shift Supervisor Trainee in Dallas, TX. This entry-level position prepares employees for supervisory roles by developing management skills and providing exceptional customer service. The role involves overseeing store operations and ensuring customer satisfaction, with comprehensive benefits offered.

Benefits

Medical plans

401(k)

Employee stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Family leave

Qualifications

• Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed.

Responsibilities

• Supervise store activities by assigning, directing, and following up.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs assigned work to develop supervisory skills, completes basic operations and management training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are considered for promotion to open supervisory positions. These roles support store management in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the supervisor leads the store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff
3. Supervise store activities by assigning, directing, and following up
4. Communicate effectively with management and staff

1. Customer Service
2. Assist customers with questions, problems, and complaints
3. Promote CVS customer service culture (greet, offer help, thank)
4. Handle customer relations issues per company policy, ensuring positive shopping experiences
5. Maintain customer/patient confidentiality

Required Qualifications

Deductive reasoning, analytical skills, computer skills, advanced communication skills. Ability to work flexible hours, including early mornings, overnights, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail

Education

High School diploma or equivalent preferred but not required.

Additional Details

• Anticipated Weekly Hours: 40
• Time Type: Full time
• Pay Range: $16.00 - $24.00 per hour, depending on experience, education, and location.

We value our colleagues and offer comprehensive benefits, including medical plans, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, and more. For details, visit our benefits page.

The application deadline is 08/02/2025. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.