Shift Supervisor Trainee

Nuvance Health; Coal City (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Nuvance Health seeks a Shift Supervisor Trainee in Coal City, Illinois. This entry-level role prepares candidates for supervisory positions by developing management skills and customer service expertise. Trainees will engage in store operations while contributing to a culture focused on exceptional service. Opportunities for promotions are available upon successful training completion.

Benefits

Comprehensive benefits package

401(k) plan

Tuition assistance

Qualifications

• Ability to work a flexible schedule including evenings and weekends.
• Excellent communication and analytical skills required.

Responsibilities

• Supervise store crew and manage store operations.
• Assist customers and maintain customer satisfaction.
• Complete all opening and closing procedures.

Skills

Deductive reasoning

Analytical skills

Communication skills

Customer service

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee for higher-level supervisory roles such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team by driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and is responsible for completing all opening and closing procedures.

Essential Functions

1. Management
   • Work effectively with store management and staff.
   • Supervise store crew by assigning, directing, and following up on activities.
   • Communicate effectively with management and staff.
2. Customer Service
   • Assist customers with questions, problems, and complaints.
   • Promote CVS customer service culture by greeting, offering help, and thanking customers.
   • Handle customer relations issues following company policy to ensure a positive shopping experience.
   • Maintain customer/patient confidentiality.

Required Qualifications

Deductive reasoning, analytical skills, and computer skills. Excellent communication skills. Ability to work a flexible schedule, including early mornings, overnight, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail.

Education

High School diploma or equivalent preferred, but not required.

Additional Details

• Anticipated weekly hours: 35
• Time type: Full time
• Pay range: $16.00 - $26.00 per hour, depending on experience, education, and location.

Benefits

We offer a comprehensive benefits package, including medical plans, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, retiree medical, and more. For details, visit our benefits page.

The application window closes on 09/03/2025. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.