Shift Supervisor Trainee

The Regional Municipality of Durham; Chester (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health seeks a Shift Supervisor Trainee to prepare for higher-level supervisory roles in a retail environment. This entry-level position involves learning management skills, overseeing store operations, and enhancing customer service while working flexible hours. A full-time commitment with comprehensive benefits is offered.

Benefits

Comprehensive medical plans

401(k) plan

Employee stock purchase plan

Wellness programs

Paid time off

Flexible schedules

Family leave

Qualifications

• Required skills include deductive reasoning, analytical abilities, and advanced communication.
• Preferred experience in retail.

Responsibilities

• Supervise store crew and assist customers effectively.
• Lead store staff when no manager is onsite.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs tasks as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and is responsible for opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff
3. Supervise store crew through assigning, directing, and following up on activities
4. Communicate effectively with management and staff
5. Customer Service
6. Assist customers with questions, problems, and complaints
7. Promote CVS customer service culture (greet, offer help, thank)
8. Handle customer relations issues per company policy and promote positive shopping experiences
9. Maintain customer/patient confidentiality

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, flexible schedule including early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience.

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated weekly hours: 40
Time type: Full-time
Pay range: $16.00 - $26.00 per hour, depending on experience, education, and location.

We offer comprehensive benefits, including medical plans, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, and more. For more info, visit https://jobs.cvshealth.com/us/en/benefits.

The application window closes on 08/27/2025. Qualified applicants with arrest or conviction records will be considered per applicable laws.