Shift Supervisor Trainee

The Regional Municipality of Durham; Charlotte (NC); On-site; USD 10,000 - 60,000; Part time

Job summary

The Shift Supervisor Trainee position at a leading health solutions company provides an entry point into a supervisory career, focusing on customer service and management skills. This part-time role trains individuals for future promotions while offering essential operational training. With flexible hours and comprehensive benefits, it supports career growth in a supportive environment.

Benefits

Medical plans

401(k) with matching

Tuition assistance

Flexible schedules

Paid time off

Qualifications

• Flexible schedule including early mornings and weekends preferred.
• Experience in retail is a plus.

Responsibilities

• Train for supervisory roles by completing operations management training.
• Lead the store staff and ensure smooth store operations when managers are absent.
• Assist customers and handle issues to create a positive shopping experience.

Skills

Deductive reasoning ability

Analytical skills

Advanced communication skills

Computer skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee to perform higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor positions. These roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth store operations, and is responsible for completing all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and store crews.
3. Supervise the store's crew through assigning, directing, and following up on all activities.
4. Effectively communicate information both to and from store management and crews.
5. Customer Service
6. Assist customers with questions, problems, and complaints.
7. Promote CVS customer service culture by greeting, offering help, and thanking customers.
8. Handle all customer relations issues according to company policy to promote a positive shopping experience.
9. Maintain customer/patient confidentiality.

Required Qualifications

Deductive reasoning ability, analytical skills, and computer skills. Advanced communication skills. Ability to work a flexible schedule, including early mornings, overnight, weekends, and overtime as needed.

Preferred Qualifications

• Experience in retail.

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

29

Time Type

Part time

Pay Range

The typical pay range for this role is $16.00 - $24.00 per hour. The actual salary offer depends on experience, education, location, and other relevant factors.

Benefits

Our comprehensive benefits include medical plans, 401(k) with matching, stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and retiree medical access. For more details, visit https://jobs.cvshealth.com/us/en/benefits.

The application window closes on 07/26/2025. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.