Shift Supervisor Trainee

The Regional Municipality of Durham; Canton (MS); On-site; Full time

Job summary

A leading health solutions company is seeking a 'Shift Supervisor Trainee' to prepare for higher-level supervisory roles. This entry-level, full-time position focuses on building customer loyalty through exceptional service and learning management skills, with a structured training program offered.

Benefits

Affordable medical plans

401(k) with matching

Employee stock purchase plans

Wellness programs

Paid time off

Flexible schedules

Tuition assistance

Qualifications

• Skills in customer service and management are essential with flexibility in scheduling.
• Retail experience is preferred.

Responsibilities

• Supervise store staff and ensure smooth operations.
• Promote CVS's customer service culture.
• Assist customers with questions and complaints.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee for higher-level supervisory roles, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth operations, and is responsible for all opening and closing procedures.

Essential Functions

1. Management
2. Work effectively with store management and staff
3. Supervise store staff by assigning, directing, and following up on activities
4. Communicate effectively with management and staff
5. Customer Service
6. Assist customers with questions, problems, and complaints
7. Promote CVS's customer service culture (greet, offer help, thank)
8. Handle customer relations issues according to company policy, ensuring a positive shopping experience
9. Maintain customer confidentiality

Qualifications

Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, flexible schedule including early mornings, overnights, weekends, and overtime as needed.

Preferred: Retail experience.

Education

High School diploma or equivalent preferred but not required.

Additional Details

Anticipated weekly hours: 40
Time type: Full time
Pay range: $16.00 - $24.00 per hour, depending on experience, education, and location.

Our team reflects the communities we serve and we are committed to fostering a workplace where every colleague feels valued and belongs.

Benefits

Our benefits include affordable medical plans, 401(k) with matching, employee stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and retiree medical access. For more details, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 08/24/2025

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.