Shift Supervisor Trainee

The Regional Municipality of Durham; Brockton (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

CVS Health is seeking a Shift Supervisor Trainee to prepare for supervisory roles. This part-time position involves learning management and customer service skills while ensuring excellent shopping experiences for customers. Trainees are considered for promotion upon successful training completion. Benefits include medical plans, 401(k) matching, and more.

Benefits

Affordable medical plans

401(k) with matching

Tuition assistance

Paid time off

Flexible schedules

Qualifications

• Deductive reasoning and analytical skills required.
• Advanced communication skills necessary.
• Flexibility in scheduling, including early mornings and weekends.

Responsibilities

• Supervise store crew by assigning and directing activities.
• Assist customers with inquiries, ensuring satisfaction.
• Manage store operations during supervisor absence.

Skills

Deductive reasoning

Analytical skills

Communication skills

Computer skills

Education

High School diploma or equivalent

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. The role involves performing work as directed to gain experience in management, completing basic operations and management skills training, and learning about key aspects of the business, including building customer loyalty through exceptional service and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for consideration for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the store management team in driving store performance and building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads the store staff, ensures smooth store operations, and is responsible for opening and closing procedures.

Essential Functions

1. Management
   • Work effectively with store management and staff
   • Supervise store crew through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience
   • Maintain customer confidentiality

Qualifications

• Required: Deductive reasoning, analytical skills, computer skills, advanced communication skills, flexible schedule including early mornings, overnights, weekends, and overtime as needed.
• Preferred: Retail experience.

Education

High School diploma or equivalent preferred but not required.

Additional Details

• Anticipated Weekly Hours: 23
• Time Type: Part-time
• Pay Range: $16.00 - $26.00 per hour, depending on experience, education, location, and other factors.

We are committed to fostering a workplace where every colleague feels valued and that they belong. Our benefits include affordable medical plans, 401(k) with matching, stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, dependent care resources, tuition assistance, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits.

Application window closes on: 09/02/2025. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.