Shift Supervisor Trainee

CVS Health; Akron (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor Trainee to prepare for a supervisory role. This entry-level position focuses on developing management skills and customer service excellence. Trainees will learn about store operations and CVS culture, ultimately leading to potential promotions. The role offers a dynamic work environment where you can make a difference in customer experiences while enjoying comprehensive benefits. Join a team committed to making health care more personal, convenient, and affordable.

Benefits

Medical benefits

Dental benefits

Vision benefits

401(k)

Employee Stock Purchase Plan

Paid time off

Store discounts

Education assistance

Qualifications

• Strong communication skills and flexibility to work various shifts.
• Deductive reasoning and analytical skills are essential.

Responsibilities

• Supervise store crew and communicate effectively with management.
• Assist customers and promote CVS customer service culture.

Skills

Deductive reasoning

Analytical skills

Computer proficiency

Strong communication skills

Flexibility

Education

High School diploma or equivalent

Job description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Position Summary

The Shift Supervisor Trainee role is an entry-level, short-term position that prepares an employee for a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The trainee performs work as directed to prepare for future supervisory responsibilities, completes basic operations and management skills training, and learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open Operations Supervisor or Shift Supervisor positions. These leadership roles support the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager is onsite, the Operations or Shift Supervisor leads store staff, ensures smooth store operations, and is responsible for completing all opening and closing procedures.

Essential Functions

1. Management
   • Work effectively with store management and staff
   • Supervise store crew through assigning, directing, and following up on activities
   • Communicate effectively with management and staff
2. Customer Service
   • Assist customers with questions, problems, and complaints
   • Promote CVS customer service culture (greet, offer help, thank)
   • Handle customer relations issues per company policy, ensuring a positive shopping experience

Required Qualifications

Deductive reasoning, analytical skills, and computer proficiency. Strong communication skills. Flexibility to work early mornings, overnight shifts, weekends, and overtime as needed.

Preferred Qualifications

Experience in retail.

Education

High School diploma or equivalent preferred, but not required.

Pay Range

The typical pay range for this role is: $16.00 - $16.00

This range reflects the base hourly rate or salary, with actual offers depending on experience, education, location, and other factors.

Benefits

In addition to compensation, CVS Health offers comprehensive benefits including medical, dental, vision, 401(k), Employee Stock Purchase Plan, fully-paid life insurance, disability benefits, well-being programs, education assistance, development courses, store discounts, and partner discounts. Employees enjoy paid time off, holidays, sick leave, and other benefits aligned with state law and company policies.