Retail Shift Supervisor - UTC Mall

Venchi; San Diego (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401k matching (up to 4%)

Health & dental benefits

Peloton discount

Generous paid time off

Monthly sales incentive

Free gelato & espresso during shifts

Job summary

Venchi is seeking a Shift Supervisor (Team Lead) for its location in San Diego, CA. The role involves overseeing day-to-day operations, ensuring customer satisfaction, and supporting the store manager. Ideal candidates have a passion for food, a commitment to service, and the ability to lead a team in a fast-paced environment.

As part of a global leader in chocolate and gelato, the Shift Supervisor will create a warm, welcoming atmosphere while leading the team to deliver premium products and service. Comprehensive benefits include 401k matching, health benefits, and employee discounts.

Qualifications

• Food Handlers/ServSafe Certification required.
• Must have experience in customer service.
• Able to work flexible hours including evenings and weekends.

Responsibilities

• Support the store manager in daily operations.
• Ensure excellent customer experiences.
• Manage cash handling and register reconciliation.

Skills

Exceptional customer service

Ability to multitask

Positive can-do attitude

Leadership skills

Growth mindset

Job description

Job Title: Shift Supervisor (Team Lead) in UTC Mall

Salary: Base Pay $21/hr with tips $5-$7+/hr. Average Pay with Tips: $25-28+/hr

About Us

Food Handlers/ServSafe Certification required for role.

Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well-being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing the quality of life, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo, and 4 regional offices in Hong Kong, Shanghai, New York, and Beijing. Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well-being.

Our Mission

We are looking for highly motivated and experienced Shift Supervisors to join our team based in (location)! Our retail channel is very dynamic and growing quickly, and is central to the development of our company, with direct stores in Italy, the UK, and the US, and planned openings nationwide. It's a great opportunity for an ambitious talent who wants to make a difference in the retail world.

Our Values

• Taste – We excel in what we do and we like it!
• Truth – We are authentic!
• Ingenuity – We innovate.
• Togetherness – We work together!

Your Role

As the Shift Supervisor (Team Lead) your role will be to create a ‘unique Italian welcoming environment’ full of warmth and friendliness to our customers visiting our store. We pride ourselves in sourcing only the best ingredients, producing authentic recipes, and presenting a premium product offer to our customers, its therefore paramount that we deliver this with a premium service experience, that’s both high quality and genuine, enabling us to create loyal customers that will want to return time and time again.

The Shift Supervisor (Team Lead) will be responsible for supporting the store manager in managing the day-to-day operations of the store. You will need to ensure your team is working effectively and ensure customers are at the heart of everything you do. You will be working on your feet in a fast-paced environment that will be busy and require you to slide between duties from selling, refilling the store’s needs, visual merchandising, cash handling, employee coaching, processing register transactions, and etc…

A key expectation of our team members is to continuously provide excellent customer experiences that will bring joy to their day!

In Summary

• A brief understanding of operational KPI’s, including sales, waste, and labor.
• Assist and support the store manager with day-to-day operational priorities and run the shop in their absence.
• A supervisor must be hands‑on & willing to chip in as and when necessary.
• Be proactive towards achieving targets, planning the shift according to the goals, and placing the team members in the right positions to maximize every opportunity.
• Open and close the store using the daily checklists.
• Cash handling and reconciling the cash register daily.
• Always maintain a clean, safe workplace and adhere to health and safety legislation.
• Encourage clear and engaging communication between team members and upwards.
• Monitor, support, and coach the team to ensure they reach their potential.
• Keep the store manager aware and informed of the team’s and team members’ individual performance.
• React and adapt quickly to change and make timely, thoughtful decisions.
• Ensure the team consistently delivers great customer service and provides the best product according to the Venchi guidelines and mission statement.

Key Skills That The Supervisor Role Requires

• Leading from the front, setting an example for the team by being a role model.
• Exceptional customer service and operational standards.
• Demonstrate a ‘growth mindset’, always being proactive.
• Must be a quick learner, have a positive can‑do attitude.
• Ability to multitask and think on your feet.
• Comfortable working evenings and weekends, that’s when we are at our busiest.
• Friendly and energetic, enjoys working as part of a team.

Benefits

• 401k matching (up to 4%).
• Health & dental benefits for our Full Time Associates.
• Peloton discount on equipment and membership.
• Competitive paid time off policy.
• Generous tips acquired weekly and shared evenly amongst the team.
• Monthly sales incentive.
• Open availability required; must be available morning, evening, and weekends shifts.
• Venchi employee discounts in-store and online.
• Free & fresh gelato & espresso during your shift.