Retail Shift Supervisor

Venchi

Boston (MA)

On-site

USD 40,000 - 50,000

Full time

14 days+

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Benefits offered by this job

401k matching (up to 4%)

Competitive PTO

Cash tips acquired weekly

Sales incentive monthly bonus

Flexible shift patterns

Employee discounts

Job summary

A leading international chocolate company is seeking a Shift Supervisor based in Boston. In this role, you will create a welcoming environment for customers, support daily operations, and ensure your team delivers exceptional service. Ideal candidates will demonstrate strong customer service skills, the ability to multitask, and a positive attitude. Competitive benefits include 401k matching, PTO, and employee discounts. Work involves evenings and weekends as part of a dynamic team environment.

Qualifications

Prior experience in retail or customer service roles.
Understanding of operational KPIs and cash handling.
Ability to work in a fast-paced environment.

Responsibilities

Support the store manager in daily operations.
Ensure exceptional customer service.
Handle cash register and maintain cleanliness.
Guide and motivate team members.

Skills

Customer service

Multitasking

Positive attitude

Teamwork

Job description

About us:

Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well‑being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing the quality of life, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo, and 4 regional offices in Hong Kong, Shanghai, New York, and Beijing. Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well‑being.

Our mission:

We are looking for highly motivated and experienced Shift Supervisors to join our team based in Boston (123, Newbury St).

Our retail channel is very dynamic and growing quickly, and is central to the development of our company, with direct stores in Italy, the UK, and the US, and planned openings nationwide. It's a great opportunity for an ambitious talent who wants to make a difference in the retail world.

Your role:

As the Shift Supervisor (Team Lead) your role will be to create a ‘unique Italian welcoming environment’ full of warmth and friendliness to our customers visiting our store. We pride ourselves in sourcing only the best ingredients, producing authentic recipes, and presenting a premium product offer to our customers, its therefore paramount that we deliver this with a premium service experience that’s both high quality and genuine, enabling us to create loyal customers that will want to return time and time again.

The Shift Supervisor (Team Lead) will be responsible for supporting the store manager in executing the day‑to‑day operations of the store. You will need to ensure your team is working effectively and ensure customers are at the heart of everything you do. You will be working on your feet in a fast‑paced environment that will be busy and require you to slide between duties from selling, refilling the store’s needs, visual merchandising, cash handling, employee coaching, processing register transactions, and etc…

A key expectation that will define your success in the role is a candidate who is confident in interacting with people, supporting their team by example, and takes great satisfaction from knowing your great service has made a customer’s day better.

In summary:

A brief understanding of operational KPI’s, including sales, waste, and labor.
Assist and support the store manager with day‑to‑day operational priorities.
A supervisor must be hands‑on & willing to chip in as and when necessary.
Be proactive towards achieving targets, executing the shift according to the goals, and placing the team members in the right positions to maximize every opportunity
Open and close the store using the daily checklists.
Cash handling and reconciling the cash register daily.
To always maintain a clean, safe workplace and adhere to health and safety legislation.
Encourage clear and engaging communication between team members and upwards.
Keep the store manager aware and informed of the team’s and team members’ individual performance.
Ensure the team consistently delivers great customer service and provides the best product according to the Venchi guidelines and mission statement.

Key skills that the Supervisor role requires:

Setting an example for the team by being a role model.
Exceptional customer service and operational standards.
Must be a quick learner, have a positive can‑do attitude.
Ability to multitask and think on your feet.
Comfortable working evenings and weekends, that’s when we are at our busiest.
Friendly and energetic, enjoys working as part of a team.

At Venchi, we recognize the hard work and commitment that is required to succeed in your role, which is why we pride ourselves on offering the following competitive benefits to all our employees: