shift supervisor - Store# 50600, CHARLESTON AVE EAST

Starbucks Corp.; Mattoon (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) match

Tuition coverage via ASU Starbucksプログル

Paid vacation

Sick time

Parental leave

Backup care

Discounted stock program

Bean Stock equity

Quarterly bonus

Emergency savings

Financial well-being tools

Disability coverage

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead daily operations and foster a welcoming community space. You will coach team members, ensure beverage and food quality, and manage cash handling and safety on shift.

This role emphasizes strong communication, collaboration, and a warm customer experience. As a partner, you gain access to extensive benefits including health coverage, paid leave, tuition assistance, retirement programs, and more, with compensation aligned to geographic

Qualifications

• Maintenance of regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Availability to work flexible hours including early mornings, evenings, weekends, nights and/or holidays.
• Adherence to store policies and standards including quality beverages/food, cash handling, safety and security.
• 6+ months experience in a role with high customer interaction.
• Experience coaching food/beverage prep to standard recipes, including substitutions and variations.
• 6+ months experience delegating tasks to 2+ employees.
• Ability to direct the work of others and learn quickly.
• Effective oral communication and strong interpersonal skills.
• Knowledge of the retail environment and ability to work in a team.
• Ability to build relationships and collaborate with colleagues.

Responsibilities

• Lead shift operations and model craft and heart in customer interactions.
• Ensure consistent preparation of beverages and food to standard recipes.
• Uphold store policies, cash handling, and safety/security practices.
• Coach and delegate tasks to teammates to meet service goals.
• Communicate clearly with team and customers to promote a welcoming environment.

Skills

Attendance & punctuality

Flexible hours

Policy adherence

Customer service experience

Food & beverage prep coaching

Delegation

Direct the work

Communication skills

Retail knowledge

Teamwork & relationship building

Job description

Crafting the world’s finest coffee, one meaningful moment at a timeWe believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. As a shift supervisor you will lead with craft and heart to make your coffeehouse a welcoming space for your community.We are invested in your growth journey, empowered through developmental experiences as well our industry leading benefits.Basic QualificationsMaintain regular and consistent attendance and punctuality, with or without reasonable accommodationAvailable to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidaysMeet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodationsSix (6) months of experience in a position that required constant interacting with and fulfilling the requests of customersPrepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredientsAt least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employeesKnowledge, Skills and AbilitiesAbility to direct the work of othersAbility to learn quicklyEffective oral communication skillsKnowledge of the retail environmentStrong interpersonal skillsAbility to work as part of a teamAbility to build relationshipsAs a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation that accrues starting at .01961 hours based on a 40 hour week up to 40 hours annually (64 hours in California) after an introductory period, sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location), and additional pay if working on one of eight observed holidays. Starbucks also offers eligible partners participation in a 401(k)-retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), a quarterly bonus opportunity, incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative.For additional information regarding partner perks and more detailed information regarding benefits, go to starbucksbenefits.com.At Starbucks, it is typical for new partners to be hired at the entry point of the range for their role, which is based upon geographic location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] or 1(888) 611-2258.