shift supervisor - Store# 08366, John Young Pkwy & Town Center

Starbucks; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Supervisor to inspire and lead a team in a vibrant store environment. This role emphasizes connection and teamwork, ensuring that every partner and customer feels valued. As a Shift Supervisor, you will be pivotal in creating uplifting experiences, guiding your team to deliver exceptional service while maintaining operational excellence. With comprehensive benefits, including tuition coverage and flexible scheduling, this position offers an exciting opportunity for growth and development in a supportive atmosphere. Join a company that values diversity and encourages you to bring your unique experiences to the table.

Benefits

Tuition Coverage

Health Insurance

Flexible Scheduling

Paid Time Off

Stock Options

Free Coffee

Qualifications

• 1+ year of customer service experience in retail or restaurant.
• 6 months of experience delegating tasks to employees.

Responsibilities

• Lead shifts and guide a team of baristas in delivering quality service.
• Maintain store operations standards and ensure customer satisfaction.

Skills

Customer Service

Team Leadership

Cash Handling

Communication Skills

Problem Solving

Job description

**Join us and inspire with every cup!**

At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers, and our communities to make a positive impact every day. We believe in working together to make a difference and in celebrating our shared success, which is why we call ourselves Starbucks “partners.” Starbucks is a place of warmth and belonging, where everyone is welcome, and we value the unique experiences that each partner brings to our team!

As a Starbucks **shift supervisor**, you’ll be a role model of the store operations standards that define our _Starbucks Experience._ You’ll lead each shift, working alongside a team of baristas to deliver quality customer service and expertly-crafted products. You’ll be in an energetic store environment where you’ll have the ability to positively influence and guide others, maintain an encouraging team environment, and grow your leadership skills. We believe our shift supervisors are leaders in creating an uplifting experience for our customers and partners alike.

**You’d make a great shift supervisor if you:**

1. Take initiative and act as a role model to others.
2. Enjoy working as a team and motivating others.
3. Understand how to create a great customer service experience.
4. Have a focus on quality and take pride in your work.
5. Are confident in leading, deploying, and guiding others.
6. Are open to learning new things (especially the latest beverage recipe!)
7. Are experienced with responsibilities like cash-handling and store safety.
8. Can keep cool and calm in a fast-paced, energetic work environment.
9. Have excellent communication skills.

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our _Starbucks College Achievement Plan_, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, _Bean Stock_. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.

Benefit Information (https://www.starbucksbenefits.com)

**Summary of Experience**

• Customer service experience in a retail or restaurant environment - 1 year

**Basic Qualifications**

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security, with or without reasonable accommodations
• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients, or substituted ingredients
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

**Knowledge, Skills and Abilities**

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Starbucks offers comprehensive benefits including health, dental, vision, life insurance, disability, paid parental leave, and educational assistance. For more details, visit starbucksbenefits.com. Starbucks is an Equal Opportunity Employer and values diversity in our workforce. We encourage people of all backgrounds to apply.