Shift Supervisor - Shake Shack

Applegreen (US) Welcome Centers; Union (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

Applegreen (US) Welcome Centers in Union, NJ is seeking a Shift Supervisor to lead team activities and provide exceptional customer service. You will manage daily procedures, operate the POS system, and ensure compliance with food handling standards.

The ideal candidate has experience in cash handling, a friendly demeanor, and may have leadership experience. Flexibility in the schedule is essential, covering days, nights, and weekends.

Qualifications

• Experience in cash handling and customer service required.
• Preferred experience as a shift supervisor or in a leadership role.
• Ability to interact with customers and coworkers in a friendly manner.

Responsibilities

• Lead team members on shift activities.
• Provide friendly customer service and resolve concerns.
• Complete daily procedures and operate the POS system.
• Ensure proper food handling and kitchen tasks.

Skills

Customer service experience

Cash handling

Leadership experience

Friendly interaction

Job description

Overview

Shift Supervisor

At Applegreen, we refresh travelers on their journey. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest offering convenience, comfort, retail, and a wide range of food options.

Our core values guide our attitudes and behaviors toward customers, suppliers, partners, and colleagues.

Responsibilities

• Lead the activities of team members on shift.
• Provide friendly customer service by engaging with travelers and resolving customer concerns.
• Complete opening, daily, and closing procedures and checklists in accordance with company policies.
• Operate the point-of-sale (POS) system, process payments, and follow cash handling policies and procedures.
• Ensure proper food handling procedures, including wrapping, labeling, dating, stocking, storing, rotating, and checking temperatures.
• Perform kitchen-related tasks such as prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain knowledge of products and services available in the plaza.
• Assist in training new team members.
• Follow brand standards, food safety requirements, and company policies and procedures.
• Inform plaza leadership of observations, concerns, or problems.
• Execute additional tasks as assigned.

Essential Experience & Skills

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Requirements

• Able to stand and walk for extended periods.
• Frequently bend, twist, lift, and carry at least 40 pounds.
• Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and converse with customers.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

This is not an exhaustive list of all functions; the employee may be required to perform additional functions. Responsibilities may change as necessary due to business demands.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).