Shift Supervisor - San Diego

Bluebottlecoffee; San Diego (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Health, dental, and vision coverage

401(k) plan

50% discount on all products

Paid time off & paid volunteer hours

Job summary

Bluebottlecoffee is seeking a dedicated Shift Supervisor who will lead the cafe team in delivering exceptional coffee experiences while maintaining standards. This position involves overseeing operations, training new team members, and ensuring compliance with safety protocols.

The ideal candidate will have supervisory experience, be dedicated to team and guest experiences, and a passion for sustainability. Competitive compensation of $21.25 per hour plus tips is offered.

Qualifications

• 6 months to 1 year of supervisory experience or experience in team leadership.
• Eligible to work in the United States and 18 years of age or older.
• Basic math and computer skills.

Responsibilities

• Oversee service flow to uphold optimal safety and cleanliness levels.
• Facilitate onboarding and training of new team members.
• Execute operational support duties such as ordering and managing inventory.

Skills

Leadership

Communication

Problem-solving

Empathy

Sustainability awareness

Education

Food Safety Certification

Barista Essentials training

Job description

About the Role

A Shift Supervisor serves as an integral member of leadership, spearheading efforts to consistently deliver exceptional hospitality and elevate the coffee experience while upholding stringent cafe standards and driving toward established business objectives.

Shift Supervisor fosters a culture of continuous learning within the cafe and operates without direct reports, leveraging leadership to orchestrate collaborative efforts and drive collective success.

Responsibilities

• Possess comprehensive knowledge of cafe expenditures and actively contribute to sales growth initiatives.
• Support ongoing operations and continuous improvement within the cafe, through the assigned operational area of focus, taking a proactive role in ensuring the right routines, processes, and tools are in place for the team’s success.
• Oversee service flow to uphold optimal levels of safety, cleanliness, quality, and efficiency.
• Execute essential operational support duties such as ordering, receiving, and managing inventory.
• Follow the Leader on Duty process and checklists by strategically deploying staff, overseeing breaks, and ensuring exceptional hospitality and adherence to Blue Bottle's standards for beverage and food preparation.
• Facilitate the onboarding and training of new team members, ensuring seamless integration into the team.
• Assume responsibility for cash handling and daily deposits.
• Promptly address guest concerns within the cafe.
• Report incidents of illness and injury as per protocol.
• Provide guidance to team members on new menu offerings and operational procedures.
• Lead efforts to achieve company-wide sustainability objectives, actively engaging your team in these initiatives.
• Consistently prepare and serve beverages and food items to the highest quality standards.
• Take charge of supervising high-performing team members.
• Demonstrate exemplary behavior as a role model for your team members, consistently setting high standards and continuously striving for improvement while leading with Omotenashi in mind.
• Foster a culture of curiosity and ongoing learning, participating in tastings, cuppings, and training sessions to deepen your understanding of coffee.
• Ensure compliance with company standards and safety protocols, fostering a culture of continuous improvement through constructive feedback and support to promote a safe and respectful workplace environment for all team members.

Qualifications

• A leader who is passionate about training and helping to develop a team.
• Aware of your impact on others and seeking regular feedback to continually improve.
• A strong communicator who can provide impactful and motivating feedback to improve the team’s beverage, food, and hospitality delivery.
• Always curious, excited about finding new ways to delight guests.
• Savvy with your resources, with the ability to make decisions and solve problems.
• Dedicated to your team and your guests—you understand and value empathy and use it to guide interactions on and off the job.
• Passionate about the planet and creating a sustainable future for our people, the company, and the planet.
• Eligible to work in the United States and 18 years of age or older.
• 6 months to 1 year of supervisory experience or experience in team leadership.
• Completed Blue Bottle’s Barista Essentials training and validation program or will complete it within 90 days post‑hire.
• Existing Food Safety Certification required for the state you will be working in and your specific role or will obtain it within 30 days post‑hire.
• Basic math and computer skills.
• A flexible schedule and are available to work mornings, evenings, weekends, and holidays.

Benefits

• Comprehensive Health, dental, and vision coverage for eligible employees starting on your first day.
• Best‑in‑class coffee training and continuing education.
• Free membership into the Specialty Coffee Association of America and discounts on events (including expos and championships).
• 401(k) plan.
• Paid time off & paid volunteer hours.
• 50% discount on all products, both online and in‑cafe (food, beverages, whole‑bean coffee, and merchandise).
• 2 free drinks during shifts for cafe team members.
• Flexible spending account & commuter benefits.
• Employee Assistance Program.

Physical Requirements

• Ability to stand and walk for long periods of time; you’ll be on your feet most of the day.
• Use of hands to reach, grip, turn, and perform precision work.
• As needed, squat, bend, twist, and reach for items below waist level or above shoulders.
• Ability to lift, push/pull, carry and/or move up to 50 pounds.
• As needed, climb ladders, stairs, ramps, and uneven floors and/or surfaces.
• Ability to smell and taste; you’ll taste coffee and food to ensure quality control.
• Ability to listen and speak; you’ll interact with guests to take and fill orders.

Compensation

$21.25 per hour + tips averaging between $8 and $10.

Equal Opportunity Employer

Blue Bottle is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, the job’s requirements, our business’s needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of any kind—in the hiring process or in the workplace. We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the essential functions of the job. We also provide reasonable religious accommodations to applicants/employees to allow them to practice their bona fide religious beliefs. To request an accommodation, contact your People Partner. We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create conflicts of interest. We will consider employment qualified applicants with arrest and conviction records. We participate in E‑Verify. We will provide the federal government with employees’ Form I‑9 information to confirm authorization to work in the U.S. We will only use E‑Verify once an employee has accepted a job offer and completed the Form I‑9.