Shift Supervisor - San Bernardino - Hesperia

The Salvation Army USA Western Territory; California, Hesperia (MO, CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated retail team in a rewarding role as a Shift Supervisor, where you will play a key part in enhancing the shopping experience for customers and donors. This position offers the chance to develop your leadership skills while contributing to a meaningful mission that supports community rehabilitation programs. You will oversee daily store operations, train staff, and ensure excellent service, all while enjoying benefits such as paid time off and employee discounts. This is an exciting opportunity to grow your career in a supportive environment focused on making a positive impact.

Benefits

Opportunity for career growth

Paid time off

Employee Discounts

Employee Referral Bonuses

Monthly management incentive bonus

Medical, Dental, and Vision

Retirement Plan

AFLAC

Employee Assistance Program (EAP)

Qualifications

• Minimum one-year retail experience; supervisory experience preferred.
• Effective communication skills with management, staff, customers, and donors.

Responsibilities

• Partnering with the Store Manager in the day-to-day operation of the store.
• Providing coaching, training, and development to the Store Employees.
• Ensuring Customer/Donor needs are met by maintaining good relations.

Skills

Customer Service

Problem-Solving

Teamwork

Communication Skills

Education

High School Diploma or equivalent

Tools

POS/Cash Register

Job description

Description

PAY RATE: $16.00 PH

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to "Do The Most Good" at our Hesperia (San Bernardino) Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

EMPLOYEE BENEFITS OFFERED

• Opportunity for career growth
• Paid time off
• Employee Discounts
• Employee Referral Bonuses
• Monthly management incentive bonus
• Medical, Dental, and Vision
• Retirement Plan
• AFLAC
• Employee Assistance Program (EAP)

SHIFT SUPERVISOR RESPONSIBILITIES

As our enthusiastic and hardworking SHIFT SUPERVISOR, you will be responsible for (but not limited to):

1. Partnering with the Store Manager in the day-to-day operation of the store.
2. Assuming responsibility for all day-to-day store operations in the absence of the Store Manager and Assistant Manager.
3. Providing coaching, training, and development to the Store Employees.
4. Ensuring Customer/Donor needs are met by maintaining good Customer/Donor/Community relations; resolving complaints; and ensuring quick and efficient service.
5. Communicating any personnel issues to the District Sales Manager in the absence of Store Manager and Assistant Manager.
6. Coordinating daily morning and shift change team meetings in the absence of Store Manager.
7. Supervising employees to ensure compliance with directives and guidelines.
8. Training new personnel on store policies, procedures, and customer service standards.
9. Completing tasks assigned by management, including paperwork related to Time and Attendance.
10. Maintaining store standards, inventory levels, and timely completion of Rag Out from the sales floor.
11. Ensuring effective Material Handling and Donation Attendant operations in the absence of Store Manager.
12. Managing cash, change, and banking procedures according to ARCC policy.
13. Attending monthly store meetings and assisting with safety measures and property protection.
14. Performing other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Minimum one-year retail experience; supervisory experience preferred.
• Ability to operate POS/Cash Register and supervise store staff.
• Ability to pass background checks.
• Effective communication skills with management, staff, customers, and donors.

Physical Demands

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist.
• Ability to grasp, push, pull objects, operate a telephone, and lift up to 50 lbs.
• Repetitive motion tasks.

Schedule

Stores operate 7 days a week. Flexibility required to ensure adequate coverage, including evenings, weekends, and holidays.