Shift Supervisor-QC Laboratory

415 Lilly del Caribe, Inc.; Carolina (PR); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k) plan

Medical benefits

Vacation benefits

Life insurance and other benefits

Job summary

Lilly is hiring a Shift Supervisor-QCL to lead the Quality Control Laboratory operations during the assigned shift. You will supervise technicians, ensure safe, compliant analytical testing, and maintain data integrity and GMP standards.

The role requires a science degree, 3+ years supervisory experience in a manufacturing or QC lab, strong written and verbal communication, and proficiency with MS Office and lab systems. Willingness to work rotating shifts, weekends, and holidays.

Qualifications

• Bachelor’s degree in Science, Chemistry, Biochemistry, Analytical Chemistry, or related discipline.
• Minimum of three years in a supervisory or lead role in a manufacturing or QC lab.
• Knowledge of cGMPs and GLPs.
• Experience with analytical techniques, lab operations, and data integrity.
• Strong technical writing and presentation skills.
• Excellent interpersonal skills for cross-functional teamwork.
• Able to work rotating shifts, weekends, and holidays as needed.
• Bilingual English/Spanish with strong communication skills.
• Ability to manage multiple assignments with interruptions.
• Strong problem-solving and decision-making abilities.
• Proficiency with lab-related software (Office, SAP, GMARS).
• Self-motivated with minimal supervision.

Responsibilities

• Participate in shift and team meetings, representing shift operations.
• Collaborate across multidisciplinary teams for timely decisions.
• Recognize teamwork using established recognition tools.
• Model compliance with Quality, Environmental, Health and Safety requirements.
• Encourage continuous improvements within the shift.
• Assist the Associate Director in investigating shift incidents and coordinate with health services.
• Verify technicians meet requirements for QC testing services.
• Promote safety and quality culture and maintain inspection readiness.
• Monitor shift-level laboratory metrics and target adherence.
• Support timely resolution of analytical and operational issues.
• Manage administrative tasks related to employees (performance, payroll, HR matters).

Skills

Interpersonal skills

Problem solving

Verbal communication

Written communication

Self-motivation

Education

Bachelor's degree in Science or related discipline

Tools

Microsoft Office

SAP

GMARS

ADP

Job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life‑changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Patients are at the center of everything we do at Lilly. We are currently hiring a Shift Supervisor-QCL. This role supports critical work that helps bring medicines and solutions to patients responsibly and efficiently. #WeAreLilly

The QCL Shift Supervisor supports the planning, coordination, and supervision of Quality Control Laboratory operations and personnel during their assigned shift. This role ensures analytical testing is performed safely and in accordance with established procedures, policies, and plans, providing hands‑on technical guidance and shift‑level oversight to support data integrity, GMP compliance, and continuous improvement of laboratory operations.

Basic Qualifications

• Bachelor's degree in Science, Chemistry, Biochemistry, Analytical Chemistry, or a related scientific discipline.
• Minimum of three (3) years of experience in a supervisory or lead capacity within a manufacturing and/or quality control laboratory environment.
• Knowledge of current Good Manufacturing Practices (cGMPs) and Good Laboratory Practices (GLPs).
• Experience with analytical techniques, laboratory operations, and data integrity.
• Good technical writing and presentation skills.
• Excellent interpersonal skills that promote engagement and teamwork within a cross‑functional environment.
• Available to work rotating shifts, weekends, and holidays as needed to support continuous laboratory operations.
• Fully bilingual (English/Spanish) with strong written and verbal communication skills.
• Ability to manage multiple assignments simultaneously in an environment with frequent interruptions.
• Strong problem‑solving and sound decision‑making ability.
• Proficiency with computer applications relevant to laboratory operations and quality systems (Microsoft Office, ADP®, SAP, GMARS, etc.).
• Self‑motivated with the ability to work under minimal supervision.

Key Responsibilities

• Actively participate in shift and team meetings, representing shift operations and contributing input to the broader team.
• Collaborate effectively across multidisciplinary teams to support timely, well‑informed decisions that keep the team on track.
• Recognize teamwork using established recognition tools in alignment with facility expectations.
• Demonstrate working knowledge of company procedures and policies; model compliance with Quality, Environmental, Health and Safety, and Human Resources requirements.
• Encourage team participation in identifying and implementing continuous improvements.
• Assist the Associate Director in managing and investigating shift‑related incidents/accidents; coordinate with occupational health/paramedic services when needed.
• Verify technicians meet all requirements to provide QC testing services (e.g., required certifications, equipment access, medical surveillance).
• Promote a strong safety and quality culture and operational excellence within the shift, ensuring team compliance with procedures and company policies.
• Maintain inspection readiness in the laboratory.
• Monitor shift‑level laboratory metrics and ensure compliance with established targets.
• Support timely and effective resolution of analytical and operational issues arising during the shift.
• Manage all administrative tasks related to employees, such as performance management, payroll, and employee relations matters, discipline, development etc.

Important Notice:

In order to maintain the excellent reputation of our company, the quality of our products, and the safety of our working environment, the company will take all reasonable measures to ensure that drug abuse by employees or other persons does not jeopardize the safety of our operations or the quality of our products or adversely affect in any way the company or its employees. The company recognizes that drug use both on and off the job can be detrimental to the company and its efforts to provide a drug‑free workplace. Even if prescribed under a state medical marijuana law, marijuana remains illegal under federal law. Marijuana is considered unauthorized by Lilly.

Qualified Applicants

Qualified applicants must be authorized to work in the United States on a full‑time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F‑1 CPT, F‑1 OPT, F‑1 STEM OPT, J‑1, H‑1B, TN, O‑1, E‑3, H‑1B1, or L‑1.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Employee Resource Groups (ERGs)

• Africa
• Middle East
• Central Asia (AMECA)
• Black Employees at Lilly (BE@Lilly)
• Chinese Culture Network (CCN)
• EnAble
• Evolve
• Lilly Indian Network (LIN)
• Organization of Latinx at Lilly (OLA)
• Pride (LGBTQ+ Allies)
• Veterans Leadership Network (VLN)
• Women’s Initiative for Leading at Lilly (WILL)

Compensation & Benefits

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is $ - $. Full‑time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).

In addition, Lilly offers a comprehensive benefit program to eligible employees,

• including eligibility to participate in a company-sponsored 401(k);
• pension;
• vacation benefits;
• eligibility for medical, dental, vision and prescription drug benefits;
• flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts);
• life insurance and death benefits;
• certain time off and leave of absence benefits;
• and well‑being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).

Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe! #WeAreLilly