Shift Supervisor - PT

Hustler Hollywood; Philadelphia (Philadelphia County); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a fun and dynamic work environment as a Shift Supervisor! This role is perfect for those eager to grow within a thriving company. You will be responsible for supervising staff, ensuring exceptional customer service, and maintaining store standards. With opportunities for monthly bonuses and great employee discounts, this position offers a chance to make a real impact while working in a lively atmosphere. If you have a passion for retail and enjoy leading a team, this is the perfect opportunity for you!

Benefits

Monthly Bonuses

Employee Discounts

Qualifications

• 1+ years of retail experience, preferably as a key holder.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Assist management in generating sales and maintaining brand standards.
• Supervise staff and ensure excellent customer engagement.

Skills

Customer Service

Sales Skills

Communication Skills

Team Leadership

Problem Solving

Education

High School Diploma

Tools

Retail POS Systems

Inventory Scanners

Job description

Overview

Are you eager to grow in a fun and dynamic work environment? We are experiencing remarkable growth and are seeking dedicated, ambitious, and enthusiastic people who want to grow with the company! Earn Monthly Bonuses and enjoy Great Employee Discounts!

SUMMARY: The Shift Supervisor is responsible for supporting the Store Leadership Team in the absence of a manager on the sales floor. The primary duties include supervising store staff, ensuring the highest level of customer engagement, and selling. The Shift Supervisor represents the brand, operates professionally, engages customers, maintains store standards, and supports teamwork.

Important Notice: We will never communicate with you via text message to discuss or schedule job interviews. We will never ask for personal information over the phone, email, or text.

Qualifications

Requires ability to lift large and heavy packages quickly and consistently, perform continuous loading and unloading, reach overhead, bend, kneel, carry products, and stand/walk for extended periods. Must be able to safely lift 50 lbs., perform store maintenance tasks (sweeping, vacuuming, trash removal, cleaning), use and climb ladders/step stools, and perform repetitive motions. Ability to handle difficult customers and maintain professionalism is essential. The work environment is moderate to loud, and adult content may be present. Must be at least 18 years old.

All job requirements indicate the minimum knowledge, skills, and abilities necessary to perform the job. Employees may be asked to perform other duties as needed. I acknowledge understanding of these requirements and attest I can perform essential functions with or without accommodations.

Responsibilities

Essential Duties and Responsibilities:

1. Assist Store Management in generating sales by maintaining a strong presence on the sales floor and upholding brand standards.
2. Hold store keys to open and close the store in the absence of management.
3. Prioritize customer service and collaborate with Sales Associates to meet sales goals and KPIs.
4. Manage break schedules and ensure all zones are covered.
5. Provide feedback, coaching, and redirection on customer engagement, selling, and etiquette.
6. Maintain merchandise presentation, signage, and displays according to standards.
7. Escalate performance issues to the Store Manager.
8. Motivate staff to build brand loyalty and foster a positive store environment.
9. Assist with store security, including bag checks and monitoring fitting rooms.
10. Ensure staff are treated professionally and respectfully.
11. Process returns, exchanges, promotional discounts, and employee sales in the absence of a manager.
12. Comply with all Loss Prevention policies.
13. Understand and follow inventory management procedures.
14. Represent the company professionally and positively.
15. Perform other duties as assigned.

Qualifications:

• At least 1 year of key holder experience in retail preferred.
• Excellent verbal and written communication skills.
• Availability to work weekends (Friday, Saturday, Sunday).
• Commitment to two store closings per week, including one on Friday or Saturday.
• Ability to use retail POS systems and inventory scanners.
• Ability to make change using U.S. currency.
• Capable of completing detailed tasks independently.
• Strong interpersonal skills and ability to build positive relationships.
• Completion of the three-month Shift Supervisor training program.