Shift Supervisor (Phlebotomist)

B Positive Plasma LLC; Northern (KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Flexible scheduling

Positive work environment

Paid training opportunities

Medical and dental benefits

Paid time off

401(K)

Job summary

B Positive Plasma LLC is seeking a dedicated Shift Supervisor to oversee donor center flow under the Center Manager. The role involves supervising staff coverage, ensuring safety and quality, and supporting donor relations. Shifts include working every Saturday.

You will cross-train in Reception, Vitals, Lab, and Phlebotomy, assist with process improvements, equipment maintenance, and donor management system issues, while meeting regulatory and SOP standards.

Qualifications

• High school degree or GED required.
• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Ability to anticipate and solve problems.
• Excellent organizational skills and attention to detail.
• Ability to meet deadlines.
• Proficient with data entry and inventory software and systems.
• Ability to read and follow SOPs and maintain records.
• Good verbal communication and customer service skills.
• Ability to multi-task and work as a team player.

Responsibilities

• Comply with regulations related to quality, safety, and day-to-day activities.
• Interact with donors to meet customer service expectations.
• Manage center flow and staff coverage to aid donor traffic.
• Cross train in Reception, Vitals, Lab, and Phlebotomy; fill in during breaks as needed.
• Identify opportunities for continuous improvement with center management.
• Ensure daily equipment maintenance and calibration activities are performed.
• Assist with donor room turnover and donor management system issues.
• Monitor donation times and operate donor floor equipment.

Skills

Verbal communication

Written communication

Leadership

Problem solving

Organizational skills

Data entry

SOP compliance

Team player

Education

High school degree or GED

Tools

Inventory software

Job description

Description

The Shift Supervisor will perform under the supervision of the Center Manager, and at times will take instruction and tasks from the Assistant Center Manager(s). The shift supervisor will manage the flow of the Center, including but not limited to managing employee breaks, and ensuring proper staff coverage in each area to help the flow of donor traffic. Shifts include working every Saturday.

Duties to include but not limited to:

• Comply with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.
• Committed to meeting customer service expectations by interacting with donors as they enter and exit the building.
• Manage the flow of the Center, including but not limited to managing employee breaks, and ensuring proper staff coverage in each area to help the flow of donor traffic
• Cross train in Reception, Vitals, Lab, and Phlebotomy (non-phlebs will train in the donor room as a donor tech); fill in during breaks/shortages as needed
• Supports the center management team in identifying operational opportunities for continuous improvement
• Ensure that daily equipment maintenance and calibration activities are being performed as required in a timely manner
• Assist with donor room turnover as required
• Assist in resolving certain donor management system problems that occur during the donation process
• Monitor donation times to ensure they are in-line with company expectations
• Operate, maintain, and perform troubleshooting of equipment (printers and plasmapheresis machines) within scope of training.
• Other duties and responsibilities as assigned

Requirements

Education and Experience

• High school degree or GED required.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Ability to anticipate and solve problems.
• Excellent organizational skills and attention to detail.
• Ability to meet deadlines.
• Proficient with data entry and inventory software and systems.
• Ability to read and follow Standard Operating Procedures (SOPs) and to maintain complete and accurate records.
• Good verbal communication and customer service skills.
• Ability to multi-task and work as a team player.

Physical Requirements:

• Read computer screens, procedure manuals and other documents.
• Hear doorbells, alarms, telephone, and other mechanical devices.
• Work confidently while being observed during frequent quality inspections.
• Work in walk in - Subzero freezer(s)
• Ability to lift, pull, tug up to 50 pounds to stock supplies and/or move or support donors
• Regularly required to use hands and fingers, to handle & feel objects, tools and controls; reach with hands and arms.
• Vision abilities required by this job, including close vision.
• Required to stand for extended intervals, walk, climb and balance; stoop, kneel and crouch.
• Physical ability to operate equipment used on donor floor areas that may require repetitive motion and manual dexterity.
• Ability to read while standing or sitting in front of a computer for short periods of time.
• Must wear personal protective equipment (PPE) required such as eyewear, lab coats, and gloves

B Positive Plasma Offers:

• Competitive Wages
• Flexible scheduling
• Positive Work Environment
• Paid training opportunities
• Comprehensive Medical and Dental Benefits
• Paid Time Off
• 401(K)