Shift Supervisor, Pathway to Manager - Coal Mine Retail Store

-; Littleton (CO); On-site; Full time

Job summary

Goodwill of Colorado is hiring a Shift Supervisor to oversee retail center operations, ensuring safety, customer service, and team management. This full-time role requires open availability and previous supervisory experience in similar industries. Enjoy competitive pay starting at $19.82 per hour and opportunities for career growth.

Benefits

Medical, Dental, Vision benefits

Paid time off including vacation, sick leave, and holiday

Pre-tax and post-tax retirement contributions

Qualifications

• Preferred previous supervisory experience in retail, restaurant, or hospitality.
• Ability to communicate effectively both verbally and electronically.
• Able to obtain walkie stacker and/or forklift certification.

Responsibilities

• Monitor the retail center for safety, customer focus, and product flow.
• Manage staff breaks and redirect teams.
• First escalation point for customer complaints.

Skills

Communication

Customer Focus

Teamwork

Problem Solving

Education

High school diploma or equivalent

Tools

Office software (Word, Excel)

Job description

Application Deadline: June 27, 2025Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, hospitality or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division.

Please Note: Our Stores are open 9 am to 9 pm Monday through Saturday and 9 am to 7 pm Sunday. Shifts for this position could start as early as 7 am and go as late as 10 pm. This supervisory position, is full-time and will require open availability (including evenings and weekends).

Pay starts at $19.82 per hour. Goodwill is now a proud partner with DailyPay! Work Today. Get Paid Today!

Full Time employees in retail are eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer

JOB SUMMARY:

The Retail Center Shift Supervisor will be responsible for day-to-day, tactical, and practical leadership of associates and teams across the entire retail center.

ESSENTIAL FUNCTIONS:

• Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation.
• Employee Leadership:
  
  • Manages breaks.
  • Redirects staff/work teams to address call-offs.
  • Coaches' employees verbally and with initial write-ups.
  • Provides input to reviews and terminations.
  • Facilitates employee purchases.
• Task/Functional Leadership:
  
  • Assists in opening and closing procedures
  • Responsible for the verification step related to the daily sales report paperwork.
  • Responsible for counting drawers.
  • Responsible for making change between drawers and safe.
  • Assist with inventory process by counting, entering, and verifying.
  • Ability to be on call for alarm notifications after hours.
• Customer Focus:
  
  • Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives.
  • First escalation point for customer complaints.
  • Point of contact for turning down donations at Attended Donation Centers (ADC).
• Cross-training:
  
  • Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
  • Ensure E-Commerce product(s) are processed accurately and moving to E-Commerce efficiently.
  • Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product.
  • Maintains knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises.
• Your job duties may extend beyond the tasks listed and may include additional responsibilities as required.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High school diploma or equivalent is preferred.

Experience:

• Previous supervisory experience is preferred.
• Two (2) years' retail experience is desired.

Other:

• Familiar with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
• Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Able to quickly problem solve and make decisions.
• Able to maintain confidentiality and follow Goodwill's policies and procedures.
• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG, Novatime) to meet the needs of employees and the organization.
• Ability to manage corporate email and calendar (i.e. Outlook).

Core Competencies:

• Communication, Level 2
• Customer Focus, Level 2
• Excellence, Level 2
• Knowledge and Skills, Level 2
• Teamwork, Level 2
• Trust, Level 2

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Candidates offered this position will be required to successfully complete pre-employment screening, which could include: a background check, drug test, reference check, employment verification, education verification, fingerprinting, and/or MVR (if applicable, based on position). In addition, certain positions will require repeated screening processes, and your employment with Goodwill of Colorado will remain contingent upon the results of any continued screening processes.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)
Heavy: 45 lbs & over - OCCASIONALLY
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - FREQUENTLY

CARRYING:
Heavy: 45 lbs & over - OCCASIONALLY
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:
Above Shoulder - FREQUENTLY
At Shoulder - FREQUENTLY
Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY
Use of arms & legs (ladders) - OCCASIONALLY

HEARING - CONTINUOUSLY

VISION:

Visual, close - FREQUENTLY
Visual, distant - OCCASIONALLY
Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

Simple grasping - FREQUENTLY
Fine Manipulation - CONTINUOUSLY
Repetitive Movements - CONTINUOUSLY

WALKING - FREQUENTLY

STANDING - CONTINUOUSLY

SITTING - OCCASIONALLY

SPEAKING - CONTINUOUSLY

OTHER, please describe -

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.