Shift Supervisor Management Trainee

CVS Health; Village of Cobleskill (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

CVS Health is seeking a Shift Supervisor Trainee responsible for assisting with store operations and customer service. This entry-level role prepares trainees for higher supervisory positions through hands-on experience and foundational training. Successful candidates will manage staff, ensure effective service delivery, and maintain operational standards.

Qualifications

• High school diploma required.
• Experience in retail preferred.
• Flexible schedule including early mornings and weekends.

Responsibilities

• Supervise store staff and manage daily operations.
• Assist customers with queries and issues.
• Promote company customer service culture.

Skills

Deductive reasoning

Analytical skills

Communication skills

Customer service

Computer skills

Education

High school diploma or equivalent

Job description

The Shift Supervisor Trainee role is an entry-level, short-term position designed to prepare employees for higher supervisory roles such as Operations Supervisor or Shift Supervisor. Trainees perform tasks as directed to develop management skills, complete training, and learn about key aspects of the business, including building customer loyalty through exceptional service and understanding CVS/pharmacy culture.

Upon successful completion of the training program, trainees are eligible for promotion to open supervisory positions. These roles support store management in driving store performance and fostering customer loyalty through excellent service. When no manager is onsite, the supervisor leads store staff, ensures smooth operations, and oversees opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and staff
• Supervise store staff by assigning, directing, and following up on activities
• Communicate effectively with management and staff

Customer Service

• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (greet, offer help, thank)
• Handle customer relations issues per company policy
• Maintain customer/patient confidentiality

Qualifications:

• High school diploma or equivalent required
• Experience in retail preferred
• Deductive reasoning, analytical, and computer skills required
• Excellent communication skills
• Flexible schedule, including early mornings, overnights, weekends, and overtime as needed

Additional Information:

The pay range reflects the base hourly rate or full-time salary, dependent on experience, education, location, and other factors.

About CVS Health

We are committed to helping people on their path to better health through accessible, affordable, and seamless health services, plans, and community pharmacy support.

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are provided upon request. Legal requirements include completing Form I-9 and presenting proof of work eligibility. An AEDT scores skills and responses; for NYC applicants, accommodations are available upon request.